Pbx Operator
Current- Manage a high volume of internal and external calls, ensuring timely and professional communication.- Coordinate with departments to resolve guest requests and deliver seamless service.- Monitor and address emergency calls, ensuring quick response and accurate escalation.- Utilize hotel systems such as Opera, Alice, and Synergy to log and track guest needs effectively.- Provide detailed resort information to guests, guiding them to amenities and services.- Assist with administrative tasks, such as scheduling, call routing, and message handling, to support operational efficiency.