Grace Wilson Email and Phone Number

• Strategized Jumpstart services onboarding scheduling, tracking, and daily customer email communication for over 85 customers and presented future program operational recommendations to leadership• Launched and coordinated a customer-facing pilot program for technical cybersecurity support office hours for customers over $50K ARR and advised full-time program adoption plan• Optimized R&D operations for support ticket triaging, product shipping, and internal Aha! technical user needs• Analyzed bi-weekly customer renewal data while collaborating with technical managers to reduce churn

• Created strategic marketing tactics to grow brand recognition with Boston small business for Hackrah Media• Developed and conducted user surveys to gauge effective media plan for increased brand penetration • Provided targeted feedback and insight on the company’s current brand image and user perception• Researched target market and created a user-centric strategy for a startup hard-launch event spring 2023

• Analyzed, designed, implemented and completed internal sales projects to increase data reporting efficiency• Maintained data governance between sales, legal, and finance for 4000+ clients to enhance upstream reporting• Organized and attended account plan sales strategy weekly meetings for 60 tier-one clients and aggregated key takeaway trends after providing revisions for presentation material based on Salesforce360 and Tableau metrics• Generated Excel formulas and worksheets with revenue data streams to determine efficient sales coverage for Asia-Pacific (APAC) clients and presented findings to APAC internal sales personnel • Managed and held weekly office hours to demo data cleanup and answer questions for contact verification project

• Determined brand awareness for 30 ventures weekly by tracking website user data and monitoring Google Alerts • Paired 10 startup ventures each month with compatible industry mentors by cross-referencing network database• Designed visually compelling weekly website content and planned biweekly professional media outreach by researching venture backgrounds, featured articles, and promoting networking opportunities• Onboarded new ventures by designing operations guides and facilitated guest speaker event

• Increased key word search by analyzing SEOs to track weekly website traffic and creating notable snippets • Coordinated weekly digital communication for customer engagement and compiled focus group data • Collaborated closely with B2B marketing team and clients to design graphics and write copy• Distributed client’s promotional material to hospitality businesses and sought ad penetration feedback