Grace Huang, M.Ed., Aptd Email & Phone Number

Los Angeles, Ca, Us

City Of Industry, Ca

•Provide consultation on the administrative, processes, and training support to LMS users •Develop, maintain, and update Learning Management training, help, and support materials.•Update LMS website with latest documentation (information, process changes, etc.)•Review processes and support documentation for updates and improvements•Facilitate training (classroom and virtual classroom) when applicable.•Perform testing installations, updates, bug fixes, and system changes to Learning Technology platforms.•Monitor and track the process issues/problems to resolution.•Publish systems updates and broadcast emails for change management and continuing education to community of users•Consult with and assist new user groups (facilities, staff groups, etc.) in the on-boarding process for learning systems.•Act as primary contact for all users with training questions, consultation on the development and delivery of training content•Contribute in the recommendation of instructional standards, strategies, learner engagement strategies, and evaluation plans•Work with the Convergence organization in troubleshooting technical application, server, and systems interface issues.•Participate in regularly scheduled meetings with other dealers to learn best practices.•Track ongoing system maintenance and updates as well as submit system enhancement requests.•Provide consultation and support to business units and staff groups in the engagement of external vendors.•Ensure vendor understands Quinn criteria to integrate with the learning management environment.•Provide integration support with vendors and Convergence IT.•Provide consultation to content developers on Instructional Design guidelines and Learning Technology system specifications•administrative supervisor of the Training Admin. Mentor and supervise the Training Admin.

City Of Industry, Ca

• Coordinate department training activities.• Provides administration of resources and monitors for quality and effectiveness. • Manage various Learning Management Systems for different training purpose.

Azusa, Ca

• Designed product instructional manual and safety tutorials, packaging box, flyers and print catalogs.• Post photo-shoot processing, designed multi-angle view with Flash for web audience.• Manage multiple web store on eBay and self-hosted domain. Weekly update of products details, provide customer service, process online orders and assign shipment schedule.

Greater San Diego Area

Cooperate with faculty in different projects :• Converted websites to 508 compliance for each department of Educational College and faculty's courses.• Developed a prototype language testing website for SDSU Language Acquisition Resource Center.• Multimedia Instructional material : Made short videos for interviewing guest lectures.• Cooperate with staff and faculty committee of Child/ Family Department to re-organize the content and the whole layout of departmental website.

Greater San Diego Area

Interned at San Diego Miramar College, Professional Development Center. Conducted surveys toanalyze the needs of computer skills training methods for faculty and staff. Designed and developed online tutorials with Adobe Captivate. The tutorials are listed on PDC website for 24/7 assisting faculty and staff improving computer literacy skills.

Taipei City, Taiwan

Customized and localized the content of US based international business online certificated course (LOMA) for international users.

Taipei City, Taiwan

• e-Tutor in an e-Learning project of Taiwanese public officials• Project administration assistant: Coordinate logistics for training classes including sending out invitations, booking conference rooms, printing training materials, and tracking attendance records.

Master Of Education - Med, Educational Technology, 3.49

B.Ed, Educational Technology