- Led process re-engineering to optimize end-to-end operations, achieving 90% on-time deliveries.- Supervised RTW team, focusing on process optimization, timelines, milestone achievements, and resource management.- Developed company-wide calendar for cross-functional collaboration and operational continuity.- Revised SOPs for thorough training of new hires, reducing staff turnover below industry standards.- Established departmental KPIs to ensure accountability, cross-functional alignment, and revenue targets. - Gained comprehensive understanding of six key departments to minimize miscommunication and enhance efficiencies.- Implemented training and support for effective PLM and ERP system utilization, enhancing staff engagement.- Mentored and developed a high-performing team, elevating individual and team performance.- Managed financial metrics, logistics, warehouse operations, and multimillion-dollar budget.

- Cultivated an organizational culture that prioritizes self-reliance and accountability, establishing monthly, quarterly, and annual (KPIs) to track and financial goals and profitability.- Conducted a thorough review of major cost centers to identify and implement opportunities for overhead reduction, while upgrading technology systems to enhance inventory tracking, achieving 100% visibility on inventory quantity, value, and cost.- Overhauled the current global logistics strategy, transitioning from fragmented supply chain operations to a unified, comprehensive vendor solution to ensure visibility, efficiency, and timely shipping to customers.- Developed and maintained robust relationships with key stakeholders, including suppliers, manufacturers, and retail partners, to create and nurture mutually beneficial partnerships and streamline operations.- Designed and executed a strategic plan for significant domestic and international DTC growth, aiming to achieve an ambitious revenue target of $8M by leveraging PR, organic and paid marketing strategies to expand market reach and brand visibility.

- Authored organization functional roles and set accountability creating KPI’s to ensure strategic alignment to achieve the goals of start-up to $2.3M with profitability.- Developed standardized operating procedures (SOPs) to foster accountability and cohesion within the team. These measures aimed to facilitate the company's strategic shift from a 60% wholesale business model to regaining its position as a predominantly direct-to-consumer (D2C) brand, accounting for 70% of sales. The overarching goal was to achieve a blended initial markup of 65% across all product lines and sales channels.- Conducted a comprehensive analysis of customer service departmental strengths and weaknesses to develop clear and actionable processes). Towards reducing the annual product return rate from 35% to a more manageable level of below 22%- Identified and capitalized on key business drivers to maximize sales and ensure attainment of financial objectives. This involved strategically introducing two complementary product lines to broaden the brand's appeal and amplify its growth plans. The goal was to expand the customer base and facilitate an ambitious annual growth rate of 30% YOY.- Cultivated strong relationships with outsourced consultants and vendors, fostering lasting partnerships. Leveraged these relationships to secure a $100,000 credit line for the company, despite lacking an established credit rating. Demonstrating effective negotiation skills and the ability to build trust with external stakeholders.- Oversaw the implementation and management of financial measures and company-wide reporting systems. This involved establishing robust processes for tracking key performance indicators, analyzing financial data, and generating comprehensive reports to facilitate informed decision-making and ensure transparency across the organization.