Grace Buehler Email & Phone Number

Chicago, Illinois, Us

Chicago, Illinois, Us

Chicago, Illinois, Us

Bethesda, Md, Us

• Booked $1.9 Million revenue to date since time in position (107% to goal)• Achieved an overall ESS score of 95.2% to date since time in position • Managed group sales for a portfolio of 13 Marriott managed hotels in Chicago, representing 10-99 rooms on peak and local catering business parameters• Maximized revenue with hotel specific strategy, consistent client engagement, personalized proposals, date shifting, and cross-selling• Partnered with Property Sales, Area Sales, and Event Management to provide clients with comprehensive and personalized experiences• Mentored colleagues on best practices, property strategies, and overall skills essential to success in role• Developed and maintained hotel brand knowledge to link clients to brands which best meet their needs

Bethesda, Md, Us

•Provide support for 5 remote Sales Managers with tasks including contracting, lead and function space building, generating proposals, bidding opportunities, and completing turnovers•Manage leads from start to finish for both corporate groups and social room blocks resulting in increased production for Sales Managers•Participate in daily status change calls with DSE and Revenue Manager to increase knowledge of hotel strategy and identify bookings with strong impact on hotel•Generate, draft, and edit contracts and addendums at an expert level in a timely manner•Develop working relationships with planners and clients to increase repeat business, maximize revenue, and promote customer loyalty within the luxury hotel category •Confidently address customer objections via phone and email to close business opportunities for Sales Managers•Awarded NMA Administrative Assistant of the Quarter for Quarter 3, 2018

Bethesda, Md, Us

W Chicago City Center // W Chicago Lakeshore- Administrative support for three senior group sales managers who represent top revenue producing accounts within 23 different markets ranging from finance to associations equating to $4.5 million in overall produced revenue in 2017. - Compose contracts, create proposals, prepare banquet event orders, assist with lead distribution, and arrange VIP amenities. - Prioritize tasks by focusing on high value opportunities with immediate deadlines and short term arrival dates.- Collaborate with entire operations team to ensure that all sites are seamless, well prepared, and professional with the goal of converting each site to a sale. - Serve as liaison for communication between sales manager and end user by responding to each request in a timely manager, connecting them to the necessary contacts within the property, and turning business over to the Meeting and Events Team to ensure that their transition is smooth and seamless.

W Chicago City Center- Answered all inquiries pertaining to hotel services, guest registration, and travel directions.- Partnered with sales team to fulfill VIP preferences for both business and leisure guests.- Acted as on-site concierge to make recommendations regarding shopping, dining, and entertainment.- Collaborated with housekeeping team to communicate room moves and to ensure guestrooms were clean and ready for guest arrival. - Achieved and exceeded goals on all metrics including SPG enrollments and Make a Green Choice enrollments, as well as recognized in GSS for outstanding service.

Madison, Wisconsin, Us

-Directly reported to and supported the Executive Director.-Contributed to the development and implementation of educational events and community fundraisers.-Responsible for day-of-event registration, including managing funds and handling special requests.-Collected, organized, and interpreted data for an environmental non-profit organization.-Managed an expansive contact database and designed a membership roster for Board & Committee affiliates.-Developed a unique and specific Activities Guide for tourists of Madison

-Lead Front of House liaison working with Executive Chef and Back of House to provide resort standards of operations and service.-Delivered, trained, and mentored staff members to provide consistent and superior service.-Built team cohesiveness and promoted the company's culture and brand.-Instrumental in the planning, organizing, and executing multiple weddings, corporate, and social events for 100 or more guests.-Responsible for ensuring safety and satisfaction in the areas of dietary restrictions and food preferences.

-Cared for patients with a variety of problems while building rapport with their families to assess their needs.-Assisted in the creation and operation of the Assistant Child Life Specialist program which utilizes volunteers for overseeing activities and assisting Specialists with daily jobs.

-Supported the General Manager, Executive Team, and Owners in daily operations and special projects.Managed guest services such as client reservations, travel plans, airport pickups, arrivals, and departures.-Provided phone consultations to all clients with information regarding resort fees, dining services, directions, and other resort activities.-Greeted all guests upon arrival and personally provided a resort tour and escorted them to their accommodations.-Arranged, booked, and sold unique and tailor-made client experiences, including golf outings, boat trips, and spa services.-Captured feedback after client experience to monitor satisfaction, make improvements, and foster developing relationships with a retention rate of over 90%.