Grace Buehler Email & Phone Number

Chicago, Illinois, US

Chicago, Illinois, US

Chicago, Illinois, US

Bethesda, MD, US

• Booked $1.9 Million revenue to date since time in position (107% to goal)
• Achieved an overall ESS score of 95.2% to date since time in position
• Managed group sales for a portfolio of 13 Marriott managed hotels in Chicago, representing 10-99 rooms on peak and local catering business parameters
• Maximized revenue with hotel specific strategy, consistent client engagement, personalized proposals, date shifting, and cross-selling
• Partnered with Property Sales, Area Sales, and Event Management to provide clients with comprehensive and personalized experiences
• Mentored colleagues on best practices, property strategies, and overall skills essential to success in role

Bethesda, MD, US

• Provide support for 5 remote Sales Managers with tasks including contracting, lead and function space building, generating proposals, bidding opportunities, and completing turnovers
• Manage leads from start to finish for both corporate groups and social room blocks resulting in increased production for Sales Managers
• Participate in daily status change calls with DSE and Revenue Manager to increase knowledge of hotel strategy and identify bookings with strong impact on hotel
• Generate, draft, and edit contracts and addendums at an expert level in a timely manner
• Develop working relationships with planners and clients to increase repeat business, maximize revenue, and promote customer loyalty within the luxury hotel category
• Confidently address customer objections via phone and email to close business opportunities for Sales Managers

Bethesda, MD, US

W Chicago City Center // W Chicago Lakeshore- Administrative support for three senior group sales managers who represent top revenue producing accounts within 23 different markets ranging from finance to associations equating to $4.5 million in overall produced revenue in 2017. - Compose contracts, create proposals, prepare banquet event orders, assist.

W Chicago City Center- Answered all inquiries pertaining to hotel services, guest registration, and travel directions.- Partnered with sales team to fulfill VIP preferences for both business and leisure guests.- Acted as on-site concierge to make recommendations regarding shopping, dining, and entertainment.- Collaborated with housekeeping team to.

Madison, Wisconsin, US

-Directly reported to and supported the Executive Director.-Contributed to the development and implementation of educational events and community fundraisers.-Responsible for day-of-event registration, including managing funds and handling special requests.-Collected, organized, and interpreted data for an environmental non-profit organization.-Managed an.

-Lead Front of House liaison working with Executive Chef and Back of House to provide resort standards of operations and service.-Delivered, trained, and mentored staff members to provide consistent and superior service.-Built team cohesiveness and promoted the company's culture and brand.-Instrumental in the planning, organizing, and executing multiple.

-Cared for patients with a variety of problems while building rapport with their families to assess their needs.-Assisted in the creation and operation of the Assistant Child Life Specialist program which utilizes volunteers for overseeing activities and assisting Specialists with daily jobs.

-Supported the General Manager, Executive Team, and Owners in daily operations and special projects.Managed guest services such as client reservations, travel plans, airport pickups, arrivals, and departures.-Provided phone consultations to all clients with information regarding resort fees, dining services, directions, and other resort activities.-Greeted.