Grace Buzzard Email & Phone Number

In my current role, I am leading end-to-end operations associated with strategic/tactical planning, management, and allocation of both technology and people resources to confirm large-scale projects completion within set time and budgetary limitations. I am managing activities involved in development and setting of project scope/directions. I am directing creation of migration roadmap for multiple operational project deliverables across organization, involving SOPs, best industry practices, and technology adoption. I am collaborating with internal groups and key stakeholders to ensure alignment with business objectives. I am heading review and analysis of all project phases, involving planning, design, development, deployment, quality, hand-over, and technical support.• Conducted root cause analysis to uncover cross-functional issues and deliver value-added resolution while coordinating implications of solutions across existing processes, systems, and teams for smooth change management and digital transformation.• Managed planning and development of new datacenter in a public cloud (Azure and AWS).• Initiated standardized process for deployment to measure pass and fail rates.• Improved security and quality of new technologies by introducing either through the infrastructure or engineering.

During my tenure in this role, I directed full lifecycle of quality assurance and deliverables within several teams to confirm optimal compliance with set standards and guidelines. I led day-to-day activities related to Fieldglass product from a private to public cloud in the DevOps model while maintaining consistency in processes and workflow. I steered structuring of criteria and step-by-step processes for quality performance assessment and product maturity. I headed processes associated with proactive identification and mitigation of product-related risks. I developed and promoted utilization of repeatable processes for deployment to aid team members in proactive identification and mitigation of failure items before go-live.• Delivered excellent leadership support to global QA organization in developing test strategies and managing complex projects within set time and budgetary restrictions.• Increased automation coverage for customers utilizing new features to 80%.• Surpassed cross-departmental quality requirements in the new product development process from concept, design, implementation, testing, and sustainability.• Confirmed operational readiness associated with quality outcomes through the introduction of modern evaluation methodologies and techniques.

Greater Chicago Area

While performing my executive role here, I managed all facets surrounding development and implementation of standards across technology organization to ensure compliance with ISO9001 and SSAE while conducting multiple internal audits. I headed full spectrum of qualified talent hunt, acquisition, and onboarding to meet staffing needs. I directed operations with professional development of existing staff to enhance technical skillset and achieve QA automation. I led planning and execution of robust organizational test strategy, including the management of human and technical resources, schedules, quality controls, reporting, and all levels of communication.• Managed successful completion of small-to-large scale release work with highly tight deliverables.• Aided teams to maintain customer-centric focus and ensure seamless delivery of corrective actions by structuring data-driven software with "Mean Time to Repair" metrics.• Designed and deployed training programs to improve the adoption and utilization of new technologies among team members.

Greater Chicago Area

In this role, I led creation and implementation of quality improvement plans in line with defined mission and strategic goals of the organization. I established and nurtured key relationships with all stakeholders throughout the Software Development Lifecycle (SDLC) to ensure effective communication, manage expectations, and deliver desired results.• Partnered with critical technology leadership to build a UK team to support GDPR.• Developed several processes/procedures from scratch for seamless reporting and documentation.• Created scalable processes for when the team grows to ensure that testing coverage continues effectively through automation, performance, or manual testing.• Increased headcount from 10 to 60+ cross-cultural people from India, UK, and US.

Naperville

Naperville

Chicago

Lisle, Illinois, United States

Greater Chicago Area

Education record

Bachelor Of Science (Bs), Psychology