Grace Buzzard Email & Phone Number

• In my current role, I am leading end-to-end operations associated with strategic/tactical planning, management, and allocation of both technology and people resources to confirm large-scale projects completion within.
• Conducted root cause analysis to uncover cross-functional issues and deliver value-added resolution while coordinating implications of solutions across existing processes, systems, and teams for smooth change.
• Managed planning and development of new datacenter in a public cloud (Azure and AWS).
• Initiated standardized process for deployment to measure pass and fail rates.
• Improved security and quality of new technologies by introducing either through the infrastructure or engineering.

• During my tenure in this role, I directed full lifecycle of quality assurance and deliverables within several teams to confirm optimal compliance with set standards and guidelines. I led day-to-day activities related.
• Delivered excellent leadership support to global QA organization in developing test strategies and managing complex projects within set time and budgetary restrictions.
• Increased automation coverage for customers utilizing new features to 80%.
• Surpassed cross-departmental quality requirements in the new product development process from concept, design, implementation, testing, and sustainability.
• Confirmed operational readiness associated with quality outcomes through the introduction of modern evaluation methodologies and techniques.

Greater Chicago Area

• While performing my executive role here, I managed all facets surrounding development and implementation of standards across technology organization to ensure compliance with ISO9001 and SSAE while conducting multiple.
• Managed successful completion of small-to-large scale release work with highly tight deliverables.
• Aided teams to maintain customer-centric focus and ensure seamless delivery of corrective actions by structuring data-driven software with "Mean Time to Repair" metrics.
• Designed and deployed training programs to improve the adoption and utilization of new technologies among team members.

Greater Chicago Area

• In this role, I led creation and implementation of quality improvement plans in line with defined mission and strategic goals of the organization. I established and nurtured key relationships with all stakeholders.
• Partnered with critical technology leadership to build a UK team to support GDPR.
• Developed several processes/procedures from scratch for seamless reporting and documentation.
• Created scalable processes for when the team grows to ensure that testing coverage continues effectively through automation, performance, or manual testing.
• Increased headcount from 10 to 60+ cross-cultural people from India, UK, and US.

Naperville

Naperville

Chicago

Lisle, Illinois, United States

Greater Chicago Area

Education record

Bachelor Of Science (Bs), Psychology