Grace B. Email & Phone Number

London, England, United Kingdom

Support Operations: Serving as a 'Membership Support Advisor' for a digital GP practice, catering to NHS and private patients, my role entails delivering exceptional customer service and support. I communicate with patients, colleagues and third-parties through email, telephone, and live chat; requiring strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. In addition to customer support, my responsibilities extend to managing various administrative tasks aimed at ensuring the seamless operation in the office. These tasks include (but not limited to) scheduling appointments, maintaining patient records, processing payments, handling confidential data in strict compliance with dataprotection laws, monitoring and meeting KPIs and maintaining accurate bookkeeping records.Embracing a culture of continuous learning and professional development, I continuously undertake training in protocols and regulations. This commitment ensures that I remain well-equipped to uphold the highest standards of patient care and compliance within the healthcare landscape.

London, England, United Kingdom

• November 2019: Served as a Customer Generation Executive for Optical Express, a third-party privatehealthcare provider. Conducted B2C outbound calls to address customer enquiries, rapport building, assess eligibility for services, and assisting in securing customers for Optical Express.• January 2021: Transitioned to Amplifon, another third-party private healthcare provider, while maintaining a role in customer generation. Conducted both B2C outbound and inbound calls to address enquiries andgenerate customer interest in Amplifon's services. Responsibilities included rapport-building, conducting brief telephone consultations, and scheduling appointments for further consultations at local Amplifon branches.• October 2022: Progressed to the role of Telemarketing Specialist, specialising in B2B outreach for product andservice promotion. Conducted outbound and inbound calls to engage small and large businesses that had previously expressed interest. Responsibilities included following up on enquiries, building rapport, and facilitating cross-selling opportunities to enhance products/services among businesses.

Selfridges, London Oxford Street.

• November 2018: Started employment as a seasonal staff member, initially hired for the festive season of Christmas and New Year.• February 2019: Demonstrated exceptional work ethic during the seasonal period, leading to progression into a permanent role as a Retail Makeup Artist and Brand Ambassador for Huda Beauty. Served as an in-person sales advisor, specialising in international customers. Responsibilities included selling and applying makeup, implementing link selling strategies to maximise revenue, strong rapport building to secure further appointment bookings, managing financial transactions, and occasionally managing corporate events for new product launches and celebrity visits, including Huda Kattan.

London Regent Street.

• November 2017: Joined the team as a seasonal staff member, initially hired for the festive season of Christmas and New Year.• January 2018: Demonstrated exceptional work ethic during the seasonal period, leading to progression into a permanent role as a Sales Advisor at the flagship store. Served as an in-person sales advisor, specialising in international customers. Responsibilities included customer service, sales, link selling, occasional application of makeup, and handling financial transactions.• May 2018: Promoted to the position of Head Makeup Artist at the flagship store. In addition to previous responsibilities, duties included booking customers for makeup appointments, rapport building to encourage further sales and appointment bookings, and contributing to revenue growth for the company.Throughout my time at Kiko, I also took on additional responsibilities, such as serving as a key holder at the Oxford St. and Victoria stores and occasionally assisting with inventory control at the flagship store.

Hair And Makeup For Fashion., Permanent Cosmetics/Makeup And Tattooing

Production Arts And Design (Qcf), Visual And Performing Arts, Distinction – Merit – Merit.

Activities and Societies: Theatrical makeup, fantasy hair, prop design and costume design.