Grace Chan Email & Phone Number

Singapore

Shanghai, China

Responsible for driving the commercial payments business focusing on SME that does cross border trades.

Shanghai City, China

Responsible for cross border Product and Innovation strategy and rolling out cross border product and services to forge closer relationship with key customers (Banks, 3rd party Payment companies, Merchants, SME, Corporates, and Governments) and enhance Mastercard’s share and position through continued innovation.

Shanghai City, China

Responsible for China core product strategies and roadmaps to execute to ensure maximum penetration of market segments while balancing profitability and win market share.

Shanghai, China

Identify and develop strategic market opportunities with target sector/industry to enhance MasterCard’s position in the development of alternative payment channel and new revenue stream across China, HK and Taiwan Markets.

P&L, Marketing and Business Development Responsibility for HSBC/Bank of Communication's Retail Partnership with Fortune 500 and China National companies in the Hyper Market, Electronics, Travel and Hospitality sectors.

A 15 months US National and International rotation program where individuals get first hand experience taking on a wide variety of roles, from being strategists to operations managers across all HSBC businesses - Personal Financial Banking, Commercial Banking, Consumer Finance, Private Banking and Investment Banking

• Developed Rewards strategies and managed initiatives to improve customer experience within the HSBC Rewards programs and shared knowledge across Portfolios for best practices in marketing and communication strategies • Key Business participant in release projects with Rewards component• Worked jointly with the analytics team to build a Rewards Data Warehouse and developed standardize rewards reporting to enhance performance tracking• Launched the HSBC Home and Away Program in the United States

• Responsibilities include deriving Balance Transfer, Cash Advances and Acquisition marketing strategies • Worked closely with the risk team in formulating a real time fraud detection system at GCA locations, which aimed to minimize fraud instances at casino locations• Led a Balance Transfer (BT) pricing program, which increased overall BT yield for Discover portfolio and improved return-to-risk ratio at the account level. The program resulted in an increase in volume from lower risk accounts and higher return from risk adverse accounts• Designed and implemented a pilot cash advance program used to predict optimal target for a national campaign. The pilot program allowed Discover to seek the best balance of target accounts in response rate, yield and associates risk.

• Formulated and implemented geographic deployment strategies for two fortune 500 pharmaceutical companies• Participated in a sales force optimization project in its entirety from extracting sales and prescription data, market and product analysis, product forecast, to portfolio optimization.• Devised sales force budgeting, competitive product analysis, sales forecast, and resource plan for a COX-2 product scheduled to launch in 2007

B.S, Industrial And Operational Engineering

Activities and Societies: Award and Honors • Golden Key Outstanding Scholastic Achievement Award (for consecutive semesters) • Honorary.

Education record