Grace Chan-Lowe Email & Phone Number

Pickering, Ontario, Canada

Ontario, Canada

Trained in operator skills, plant systems, and science fundamentals. Shadowed current operators, and assisted in field operations such as peer verification, gas bottle changes, drum filling & transport, firewatch, etc.

Edmonton, Canada Area

· Perform confined space entry, bottle, spark, and general area watch duties for maintenance and turnaround jobs at client sites.· Monitor atmosphere within confined spaces; inspected SABA, SCBA, and other PPE before usage; stay prepared to don SCBA during emergencies

Wood Buffalo

• Completed reading rounds; took water and gas samples; and conducted fire extinguisher, safety shower, and SCBA safety audits• Assisted with applying and removing lockout-tagout (loto), including IJHAs preparation by noting current field layout and marking up PIDs• Safety-sensitive, fly-in/out camp position with 7-day and 7-night rotations of twelve hours per shift

Horizon Oil Sands

• Job shadowed by performed regular rounds, blowdowns, water samples; safety shower and SCBA tests, Ford F-150 truck checks, fire extinguisher audits, barring-over of standby compressor, and other maintenance items.• Assisted with maintenance tasks by turning and greasing valves, writing loto tags and recording matching carseals, cleaning, swinging pumps, and performing gas monitoring for visiting technicians.• Learned hydrogen unit’s processes and vessels’ functions.• Safety-sensitive, fly-in/out position with 7-day and 7-night rotations of twelve hours per shift, while residing in camp

Fort Hills, Alberta

● Prepared documents for turnover from KBR to clients by reviewing engineering documents and quality-control test results (exhibits) for consistency in naming, revisions, and other standards● Sought remediation of issues with quality control department and field engineers● Initiated site tour, following safety guidelines, for fellow students on last day

#1100, 10830 Jasper Avenue, Edmonton, Ab, T5J 2B3

● Provided advisory support for a 24/7 team of rotating phone, email, and desktop support personnel with respect to troubleshooting issues● Resolved half the tickets for a three-person team in a two month period● Created content for sharing knowledge/documentation● Learned new processes and participated in cross-training

Edmonton, Ab

● Cofounded AIMCo Service Desk; provisioned its original equipment● Assisted clients with software and hardware including computers, voice-over-ip telephones and voicemail, mobile phones, printers, and other peripherals● Initiated and implemented cost-saving and maintenance measures

Edmonton, Canada Area

● Acted as building lead for Haultain building's desktop issues and projects, and provided cross-coverage support for other Alberta Finance & Enterprise and Alberta Investement Management Corporation sites, coordinated by Service Alberta● Cooperatively found solutions to hardware and software issues with clients and coworkers in server, network, custom application support, and other fields

Edmonton, Alberta, Canada

● Analysed and compiled hardware and software requirements in Sharepoint site, in preparation for computer integration into a common provincial government domain● Performed as supplemental deployment analyst● Resolved post-migration issues

Edmonton, Canada Area

● Onsite hardware and software support for multiple Government of Alberta ministries and affiliates in downtown Edmonton, and remote support throughout Alberta: Resolved issues independently and with others● Performed hardware moves/adds/changes● Coordinated actions with other workgroups such as client base, helpdesk, server team, and software packagers. Used the Remedy ticketing system to create/update/close trouble tickets and track inventory

Edmonton, Alberta, Canada

● Analyzed diverse clients' computing and backup requirements to upgrade from Windows 2000 to Windows XP throughout Alberta for the Sustainable Resource Development ministry● Configured Windows XP and installed a wide variety of software. Connected hardware such as cameras, scanners, GPS units, digitizers, Smart Boards, etc.● Interacted with clients to match their needs with technical solutions to sustain superb customer service

Edmonton, Alberta, Canada

● Prepared lessons for online classes, converted existing high school lessons (e.g. Mathematics, Physics, Biology, English) into HTML format for teachers● Provided miscellaneous hardware and software support● Prepared occasional tutorials in mathematics and technical materials for instructors● Posted student marks, quizzes, course outlines, etc on WebCT. Published prerecorded instructional sessions created by instructors

Chemical Engineering Technology, Energy, Environment, And Natural Resources Law, 3.9

Activities and Societies: NAIT LEADership Award, Aspiring LeaderChemical Engineering Technology student on dean's honour list. Graduate.

Diploma, Computer Systems Technology