-Mentor a cohort of first-year business students throughout their first two academic quarters, guiding their transition to university life through individualized support and classroom instruction-Coordinate with course instructors to plan lessons, facilitate classroom discussions, and enhance student participation -Deliver interactive lessons and activities during weekly recitation sessions to enhance student understanding and provide alternative perspectives on course material beyond… Show more -Mentor a cohort of first-year business students throughout their first two academic quarters, guiding their transition to university life through individualized support and classroom instruction-Coordinate with course instructors to plan lessons, facilitate classroom discussions, and enhance student participation -Deliver interactive lessons and activities during weekly recitation sessions to enhance student understanding and provide alternative perspectives on course material beyond the textbook Show less

-Resolved customer complaints and any escalated issues professionally, enhancing customer retention and loyalty-Trained new employees on company policies, customer service standards, and operational procedures, fostering a productive and customer-focused environment-Provided exceptional customer service by efficiently taking and processing customer orders in a fast-paced environment