I work on a team of fantastic agile coaches where we strive to continuously improve and grow the agile mindset, effective ways of working, and empowering everyone we work with to enrich the culture here at ICBC.

We are cultural architects, facilitators, and partners for all parts of the enterprise to evolve and reshape the way we think, act and interact. We leverage principles across Lean Enterprise, SAFe, Agile, Lean Startup, and Design Thinking to help teams work smarter and deliver on their outcomes.

I wear many hats in this role as I am passionate about removing redundancies, closing gaps, and ultimately bridging technological solutions to business needs. I strive to build strong relationships with our clients, provide consultation in project asks and needs, deliver quality analysis, and am always growing.

I worked very closely with the business relationship managers to help manage their intake demand of IT work required on projects and/or business cases.I helped create transparency from our total pipeline of work at an enterprise level and ran estimation meetings to identify effort and duration needed for business case and project placement.

I work with various stakeholders to gather, confirm, and capture business requirements. With my experiences in Vancity, I helped configure and propose new process changes with business integration and change management. With documents, with my team and/or individually, I helped create and manage technical documentation for use cases, decision documents, discussion papers, cross functional dependencies, and system deltas.Utilized Microsoft SharePoint and Team Foundation Server to fully capture, manage, and document system capabilities, requirements and deltasBuilt business analytic tools to ensure clear traceability for validated decision makingUsed MS Visio and ARIS to map current and future desired state processes

I sat down with business teams and captured business work flows and formalized business processes. In additional to process work, I also completed weekly reports and analyzed product performance, growth, and campaign initiatives. Lastly, I provided support to front line staff with internal and external inquiries regarding all retail products. In my project life, I have been a business lead for content creation on the Vancity's First-time home buyer's hub. I worked with project managers and content writers to run card sort sessions to information gathering sessions to determine the best information to present to our members.Proven results: 260% increase in page views compared to same time 1 year ago with high levels of engagement where users spent an average of 1.4 minutes per page.I have also been a project manager for Vancity's Mortgage referral tool. With my team, we identified an optimal end-to-end process from our members to our back end staff. Proven results: high member and staff engagement, with over 100 approved mortgages from April to July and over 350 referrals.I was also a business lead on Vancity Mobile Deposit(TM). I worked closely with several project managers and the IT team where I overlooked tracking budget, working with our Digital Marketing team to get up product pages, worked with multiple stakeholders within Vancity for different internal communication initiatives, and ensured smooth delivery of internal and external campaign communication.Proven results: from product launch of June 23rd to July 19, over 7600 successful deposits made with over 1480 net new users of the Vancity mobile app.

Created and customized data quailty metrics outline and equation for projections for completed tasksCompleted requirement gathering and documentation for major communication campaignsHelped strategize member data quality outreach campaigns Provided manager best advice for standardization processes within data quality teamWorked closely with Vancity business process leads and data migration consultants to best optimize data migration processesPerformed analysis through work request writing, editing and maintaining all technical documentation for data quality campaignsHeavily familiar with SharePoint, Microsoft Suite of products, SQL via SQL Server Management Studio and MySQL

Provided exceptional customer service to all members with inquiries and needsCoordinated within the branch system with scheduling, administrative work such as filing, faxing, directing calls, and answering inquiriesObtained high success rates in sales with exceeding goals by 300% across products for Visa’s, GIC’s, RRSP’s, and investments