Grace D. Email & Phone Number

California, United States

• Performing risk assessments on applications for a fuel credit, based on thorough financial analysis, credit rating, borrowing history, and other specific risks factors. • Conducting customer due diligence, preparing KYC/AML documentation • Identifying fraudulent activity such as account take over, friendly fraud, theft and similar other risks• Helping facilitate learning, communication, and understanding with other employees in order to ensure policies and guidelines are being met

Remote

Validating account information of Upwork's freelancers with a goal of making sure Upwork is recommending reliable freelancers. Verification entails:• Video chatting with users to validate identity in real time• Reviewing accounts, looking for potential red flags•Cross checking identification documents, looking for possible falsification•Taking proper actions on customer accounts (resuming, suspending, escalating)•Doing correspondence with users via chat and email

Remote

• Documentation review• Review transactions, identify fraud / scam patterns• Review information requests from regulators, collect responsive information and documentation and prepare applicable responses• Prepare documentation on risk & fraud problems or requirements• Proactively identify trends in recurring risk or fraud violations and inquiries and collaborate with other team members to improve procedures and processes, education materials and forms• Ensure appropriate reports are provided to the head of Risk & Fraud

Ecotower Building, 32Nd St Corner 9Th Avenue, Bgc Taguig, Philippines

The company, Freelancer.com, is an Eight-time Webby awardee and is the world's largest freelancing and crowdsourcing marketplace by total number of users and projects posted. Over 18 million registered users have posted over 9 million projects and contests to date in over 850 areas as diverse as website development, logo design, marketing, copywriting, astrophysics, aerospace engineering and manufacturing. Responsibilities as a Team Lead - Live Chat Support • Manages workforce productivity of Freelancer.com's Chat Support through regular monitoring of queue• Responsible for day to day performance including attendance monitoring and work assignment of each agent• Audits random chats / emails on a weekly basis and conduct weekly coaching• Handles escalated tickets or chats• Responsible for growth of chat agents in line with the promotional path and be the advocate of their success

Bgc Taguig Philippines

• Responsible for day-to-day functional supervision of shift mates including work assignments and attendance tracking • Identifies fraud trends, collaborates with other team members, and makes sure everyone is updated with new fraud patterns and how to handle them• Assists teammates in handling unusual or complicated cases, weighing the pros/cons of the situation while considering the interest of the company and the users • Provides coachings and suggestions for performance improvement• Incorporates changes in work practices in response to changes requested by management • Performs daily tasks of a Fraud Analyst (see below)

Bgc Taguig, Philippines

• Concludes verification of Freelancer.com users' withdrawal transactions and scrutinizes work cases for possible fraudulent scenarios; determines which sources are safe for withdrawal and which needs further verification• Reviews alerts or filtered accounts with suspicious account activities, and assesses risks by analyzing behavioral patterns, history of payments, incoming and outgoing transactions • Takes appropriate sanctions / limitations on accounts that needs verification; administer further questioning if needed• Catch fraud gangs and prepare a detailed analysis which includes observations, their modus, actions made, recommendations, and possible process improvement to prevent similar cases from happening• Reviews KYC documentation and cross check the details to users' profiles• Understands chargeback cases and identifies indicators to prevent them • Confirms and resolves possible hacking incident reports• Resolves concerns of customers through call, ticket / email

Bgc Taguig, Philippines

• Answers live chat or email concern from Freelancer.com's users providing 'first call resolution' whenever possible • Handles and investigates customer complaints and recommends solutions• Promotes the features and benefits of the site

• Proposes and pitches topics for the daily segment, Makata's Adventures of TV5's Good Morning Club, which features different places, events and personas • Coordinates VTRs or live shoots including finding a location, arranging schedules and permits and arranging other needed resources, interviewees, materials and props.

• Proposes, coordinates for TV Patrol's one year celebration of its 25th anniversary. • Finds resources and gathers materials including hauling raw videos, Taped-on-Air copies, documentaries, photos, from archives for promotion. • Admin of the TV Patrol's social networking accounts like on Facebook and Twitter.

• Provides assessment and evaluation for Korean students' speaking responses based on evaluation criteria and rubrics developed for the Chungdahm Critical Speaking Learning Program.