- Created weekly schedule while adhering to monthly payroll budget- Oversaw schedule and assigned daily tasks for housekeeping, front desk, valet and maintenance staff- Interviewed candidates, made hiring decisions, and completed new employee paperwork- Supervised, recorded employee performance, resolved performance issues- Ordered and monitored all supply inventory including linens, cleaning products, in-room amenities, guest services supplies, and perishable supplies- Trained all new housekeeping and front desk employees- Developed and managed new hotel maintenance position, schedule, and repair log system- Edited and implemented new policies & procedures handbook- Resolved customer service issues and guest requests and complaints- Troubleshot PMS system (text messages, cc reader, wifi, other glitches)- Informed and assigned staff to hotel events and assisted in event set-up/take-down- On-call 24/7

- Warmly greeted guests- Processed guest arrivals and departures - Answered questions regarding room charges and processed final payments- Maintained lobby area and oversaw breakfast bar- Inspected guest rooms prior to arrival- Resolved guest requests and complaints- Concierge services including dry cleaning pick up, restaurant reservations, calling cabs, etc. - Conducted golf cart tours for guests- Maintained knowledge of local amenities and attractions

• Managed content & calendars for social media accounts as well as Mailchimp newsletters• Delivered consistent marketing materials congruent with multiple brands • Provided research on industry spaces & marketing campaigns

• Designed recruitment materials such as infographics, invitations, web graphics, posters, postcards, & banners• Created and scheduled social media content• Conducted housing tours and recruitment events

• Assisted in data entry and ideation for web redesign • Provided design & copy for marketing materials including mailers, videos, and Wordpress blog• Revised catalogue design & copy before publication