Project Management Specialist
Current- Sancor Seguros 2018 - ActualProject: NEO-SSA GuideWire (new canonic secure application -(core of insurance) -) "GW-extracción" - Inception GW-Portals and Cross Portals (edge layer)- Virtusa Polaris 2016 - 2017: Proyect: First Data - GCSS Globalization ProgramBA for Latin Americas & Caribean Globalisation - Global Command CenterAnalysis of ticket dataWorking with the respective business owners to understand requirements, andto establish and document service agreements (Tools: AppMap, Confluence, Jira, MSOffice, Visio, among others)High-level Overview of Discovery activities• # of Applications• # of Top Applications• # of Operating Centers• Staffing Counts by role and activities• Supporting application teamsOverview of Business Services (Authorization, Issuing and Acquiring, etc)• Major Customers• Applications / Tools• Data SourcesOverview of Operation Centers• Ticket Volumes• Alert Volumes• Data Sources identified• Identified access method (gained access?)High-Level Bodies of Work • Remove excessive alerting / reduction of noise (with specifics, example: "Remove excessive IVR alerting from Tech Operation Centre A")• Plan for on-going program to keep excessive alerting/noise out• Creation of runbooks• Creation of other procedures, policies, processes• Identified low-hanging fruits / quick saves• Tools Consolidation• Automation Opportunities• Risks and Challenges• Risks and challenges identified• Regional Goals• Regional Opportunities identified• Globalization Goals • Globalization Opportunities identified
