Grace Chin Email & Phone Number

Singapore

Singapore

• Built company-wide strategic framework for Agile roll-out, developed and drove transformation strategies. Significantly over-achieved global agile KPIs and recognized as the most mature market in Agile.• Spearheaded organization development in Agile including recruitment and management of strategic consulting firms, and internal capabilities building. • Led the local Agile office, managed a team of internal and external agile and innovation coaches.• Acted as an internal consultant to leaders and teams on Agile mindset and ways of working adoption, and a strategic partner to divisions including IT and Product Development.• Influenced and managed expectations of leaders and stakeholders, and communicated timely on program progress, achievements and roadblocks.• Institutionalized training and coaching programs, developed roadmaps to achieve higher organizational maturity in Agile mindset and practices.• Transformed the traditional IT organization to an agile team based organization to reduce handover and silos, instil end-to-end ownership and autonomy.• Orchestrated Kaizen Walk (modified Gemba Walk) in the IT organization for supporting employee engagement and continuous improvement efforts and achieved high quartile in the EES.• Spearheaded in transforming waterfall-based product development into an iterative, collaborative and customer-centric process using Agile and Human-centered Design techniques. Inducted to hall of fame and invited to speak at regional forums.• Pioneered cross-departmental KPIs to build a culture of joint ownership and internal capabilities for business agility. Created communication plans and influenced buy-in of stakeholders and teams.• Collaborated with global and regional Agile offices to establish value streams for maximizing customer values, and pilot OKRs for transparency and alignment across the organization, from strategy to execution.• Managed transformation budget and expenses for maximum cost saving and avoidance.

Singapore

• Understood business requirements, performed system analysis and recommended solutions to meet the intents.• Designed, developed and/or enhanced existing programs in PL/SQL and performed thorough testing before releasing for user testing.• Rectified errors/bugs found during testing and/or production within timely manner.• Adhered to the established internal processes for high quality assurance and standards.• Maintained technical documentation and conducted knowledge sharing with peers.• Acted as the team leader during manager’s absence.

• Understood business requirements, performed system analysis and recommended solutions to meet the intents.• Designed, developed and/or enhanced existing programs in PL/SQL and performed thorough testing before releasing for user testing.• Rectified errors/bugs found during testing and/or production within timely manner.• Responded to night batch service calls promptly.• Adhered to the established internal processes for high quality assurance and standards.• Maintained technical documentation and conducted knowledge sharing with peers.