Danny Grace Email & Phone Number

Key ResponsibilitiesSupporting clients to identify, prioritise and achieve business objectives including assessment of new market opportunities and development of product governance.Stakeholder management, including regular updates to senior internal & external stakeholders. Documenting of market insights and competitor benchmark analysis.Developing financial models to support client’s business case. Supporting client’s regulatory engagement. Preparing, and issuing of, Request for Proposals. Designing internal processes, roles and responsibilities. Identifying potential industry partners and product distribution models.

Dublin, County Dublin, Ireland

Key ResponsibilitiesManagement of the General Insurance product suite and end to end product journey for AIB & EBS customers. People leader of a team of product managers, subject matter experts and project teams. Preparation and presentation of annual plans and quarterly updates to Board members. Governance and assurance oversight of key internal operations partners and external partners. Negotiation of key commercial terms, cognisant of evolving regularly environment, whilst delivering customer value and non-interest income. Develop and implement product and channel strategies, influencing and facilitating change agenda with key internal and external stakeholders. Coordination of business assurance, review and approval process for products developed under 3rd party distribution agreements. Foster sound product and conduct risk governance across products and channels, ensuring alignment to the organisation’s risk appetite.

County Dublin, Ireland

Product management, development and integrity across product portfolios, working with 3rd party producers to ensure delivery of best in class products for AIB and EBS customers. Key ResponsibilitiesCo-ordinating business assurance and approval process for products developed under 3rd party distribution agreements. Preparation of key documentation such as product approval templates.Build close working relationships with key stakeholders in AIB and 3rd party product providers such as Distribution, Compliance, Operational and Conduct Risk, influencing and facilitating the design, build, approval and implementation of new initiatives.Foster sound product and conduct risk governance across all product portfolios and distribution channels, ensuring alignment with the organisation's risk appetite, and compliance with all regulatory requirements with a key focus on CPC2012. Develop, design and implementation of a 3rd party sales quality and CPC2012 validation programme, ensuring robust monitoring and control across all products and providers where sales activity and QA testing is outsourced.

Multi-faceted role covering business development activity in the EBS distribution channels, supporting the distribution channels through the provision of training and product support, profitability and sales analysis and engagement with key stakeholders. Support the Insurance business in taking a proactive stance to ensure products and services are compliant with respective regulatory requirements in addition to keeping internal procedures and processes up to date. Complaint handling and involvement in Insurance business related products. Key Responsibilities:Support all channels in achieving Insurance sales targets.Develop a range of Insurance sales initiatives to support the achievement of objectives. Liaise with support units in the development and delivery of sales initiatives and marketing campaigns.Perform Business Lead role, co-ordinating with IT on product development initiatives. Develop and update Insurance sales tools to all sales channels through all communications outlets as appropriate e.g. e-mail, internet, intranet.Research, co-ordinate and deliver business development initiatives as required.Manage complaints effectively.

Roles & Responsibilities:Business Lead on a high profile regulatory project. Involved in all aspects of the project from scoping, planning, delivery, monitoring & controlling, closing. Participated in cross functional project workshops to agree best approach for delivery of project. Documenting of agreed approach and delivery of associated training. Ensured project was delivered within required timeframes. Relationship management with independent overseers of project and cross functional project team. Preparation of regulatory progress updates. Evaluation of project outputs.

Roles & Responsibilities: Daily management of a team of 14 full time employees.Proactively manage and develop relationship with internal departments and third party service providers.Recruitment and development of staff, identifying training requirements for staff, coaching and mentoring.Provide an efficient service to customers, network offices and third party service providers, ensuring service level agreements are maintained.Ensuring the administration team operate within agreed procedures.Identifying areas for improvement within the administration team.Identifying and resolving legacy issues.Handling customer complaints and following through on these to ensure a satisfactory resolution is achieved.

Roles & Responsibilities: Daily management of a team of 6 full time employeesInvestigation and resolution of legacy issues.Handling a large volume of customer queries and following these through to resolution.Preparation of weekly, monthly and quarterly reports for Senior Management and Project Management Office.Identification of ongoing issues and development and testing of new controls required. Ensure delivery of project within agreed timeframe and cost and adherence to project plan and agreed standards.

Roles & Responsibilities:Completion of monthly reports to ensure loan accounts were operating as required. Identification of potential issues and recommendations to address these.Preparation of monthly report to senior managers.

Roles & Responsibilities:Ensure compliance of documentation supplied at mortgage application stage.Issuing of mortgage cheques.Handling large volume of queries from solicitors, customers and network offices.

Roles & Responsibilities:Daily Cash Reconciliation.Preparation of weekly sales reports highlighting areas for improvement and focus.Recruitment and development of staff, identifying training requirements for staff, coaching and mentoring.Preparation of weekly rosters ensuring the store was adequately staffed at all times.Training new managers for different stores within the network.

Diploma, Digital Transformation In Financial Services, Distinction

Professional Certificate, Responsible And Sustainable Finance, Distinction

Professional Certificate, Consumer Protection Risk, Culture And Ethical Behaviour In Financial Services

Professional Certificate In Banking In A Digital Age, Honours Class 2.1

Professional Certificate In General Insurance (For Qfas) (Apa (Personal General Insurance)), General Insurance

Understanding of the legal principles and regulatory framework within which the provision of general insurance products and advice.

Qualified Financial Advisor (Qfa)

Activities and Societies: Successful completion of QFA exams in Septermber 2010

Certificate In Project Management For Information Systems Offered By The Information Systems Examina

Newly Appointed Managers

Successful completion of Newly Appointed Managers course in the Irish Management Institute, Sandyford, with particular emphasis on core.

2.1, Human Resource Management

Activities and Societies: Successful completion of BA (Honours) Accounting and Human Resource Management (specialising in HR)