Grace Dayton Email & Phone Number

Paris, Île-De-France, France

- Supports customer engagement, POCs, and actively leads motor carriers’ deployment in the Americas.- Builds and maintains strategic relationships with key carrier accounts by meeting management teams and developing a deep understanding of their operations and IT infrastructure.- Ensures motor carrier success through a high level of product adoption and compliance in line with customer requirements.- Defines individualized technical solutions with carriers, leads technical specifications and monitors the delivery of integrations as planned and designed.- Designs an implementation process for carrier onboarding in the Americas to consistently deliver high-quality data to customers.

Rosemont, Illinois, United States

- Identified opportunities to improve operational reporting and transparency.- Developed templates, operational dashboards and reports and lead pilot implementation.- Standardized and implemented operational best practices with local operations teams.- Collaborated with BI team to formalize report structure and data management.- Tracked adoption of and compliance with standard reports and best practices.- Effectively communicated reporting requirements and process improvements to BI and operations audiences.

Chicago, Illinois, United States

- Served as the first-point-of-contact for customers across the business.- Oversaw freight acceptance & adherence to our awards and contracted opportunities.- Managed shipment volume on a daily basis, which included reviewing available shipments and working with the Account Coordinators on execution.- Collaborated with sales teams to utilize the most effective capacity on each shipment.- Created and maintained SOPs on assigned accounts.

Middlebury, Vermont, United States

Floor and Operations Employee• Operated point of sale system to manage inventory, special order items, and process online orders• Provided excellent customer service in-person, over the phone, and through email

Evanston, Illinois, United States

Learning & Organizational Change, Businesss Institutions And Practices, Transportation

Activities and Societies: NU Real Food, Northwestern Prison Education Program, Northwestern University Ski Team

Language And Cultural Studies In Vienna

Education record

Activities and Societies: Residence Hall Proctor, Ski Team Captain, Writing Tutor