Grace Demaio Email & Phone Number

85 Castlereagh Street , Sydney

• Ensuring that cash transactions are executed, confirmed and settled in a timely manner• Responsible for monitoring cash transactions into the settlement systems • Resolving any issues or queries raised by clients middle office• Manage payments via Swift (MT103,202), Exigo, RITS, Austraclear• Manage cash payments and reconciliation • Perform various intraday checks between systems to ensure transactions flows to Exigo• Coordinate and facilitate resolutions of cash transactions discrepancies within timeframe• Prepare and process ATO refunds, AUD and foreign currency cheque deposits • Following processes and ensuring mitigation of risk

Sydney, Australia

My role is responsible for the timely settlement of securities transactions such as discount securities, commercial bills, commercial paper, New Zealand bonds and discount security, safe custody (cash ) transactions and security repurchase agreement (repos). Duties include:• Coordinating with counterparties for investigation of non matching trades and set out a resolution• Resolving discrepancies with pricing and maturity dates against actual movement in the system• Investigation and clearance of unreconciled amounts in the various suspense accounts• Ensuring all exceptions are followed up and resolved in a timely manner with adequate audit trails • Attending to issues and escalating trade settlements promptly and in a timely basis• Updating the murex system with standard settlement instructions and clearing centres

Sydney, Australia

In this role I was In-charge of fixed rate bills drawdown/prepayment and termination. Duties included:• Direct coordination with Dealers at Global Markets, Branches and Portfolio Managers• Liaised directly with clients for commercial bill rollovers, savings and business accounts• Processed bills, maturing and rolling, grossing up bill figures to obtain net value for clients• Resolved clients queries and complaints regarding any processing errors refunds for the adjustment of any line fees and pricing issues

Sydney, Australia

Working in the branches, this was a customer facing role where I assisted the Relationship Manager with their portfolio, as well as coordinated with brokers, valuers and solicitors relating to homeloans. Duties included: • Fulfilled customer financial needs by identifying sales and referral opportunities• Analysed financial statements of new clients and evaluate all loan documents• Processed valuation request, bank guarantees, and obtained home loan payout figures • Completed assessment for discharges, partial release, substitution and home loans• Assisted clients in the application and processing of personal loans, credit cards, overdrafts, home loan and maintain necessary documents for all operations and maintain effective relationship with client

Sydney, Australia

Liaised with Mortage Services, Relationship Managers, clients, solicitors and other financial institution in relation to discharge and home loan security documentation queries. Duties included:• Resolve client queries in relation to repaid loans, discharges, title dealings and payout request• Processed release of security request, ensuring the Banks security procedures are adhered to• Calculated loan value ratio to ensure within bank lending margin• Processed loan discharges and liaised with clients and conveyancers to organise payment of current loans

Sydney, Australia

A branch support role where I administered and arranged loan funds to be drawn and ensured all security documents received. Responsibility also included the preparation of settlement instructions, branch liaison, as well as customer and solicitor contact in relation to execution of documents.

Sydney, Australia

Prior to 2000 I undertook several roles within the branch. Duties ranged from:• Opening new accounts and performing 'know your client' procedures for new clients• Addressing queries of other branches and branch operations• Sales and Service to wide range of different clients for different needs• General day to day banking and maintenance to client information