Gracianville De Pedro Email & Phone Number

Dubai, United Arab Emirates

Focuses on customer services such as:- Assisting clients for their accident claims and obtaining details e.g policy number (over the phone, email & whatsapp)- Registering accident claims - Main handler for Customer Care Email Address; recipient for complaints & General inquiries for Motor and Medical- Assisting follow up calls on claims update & motor cheque pick ups- Assisting requests for replacement car, rent a car allowance, generate claims certificate, COC for medical… Show more Focuses on customer services such as:- Assisting clients for their accident claims and obtaining details e.g policy number (over the phone, email & whatsapp)- Registering accident claims - Main handler for Customer Care Email Address; recipient for complaints & General inquiries for Motor and Medical- Assisting follow up calls on claims update & motor cheque pick ups- Assisting requests for replacement car, rent a car allowance, generate claims certificate, COC for medical and etc.- Provision of Orientation; offer alternative option/s to our insured clients in Motor - Communicating and coordinating with Medical Team, Motor Claims Team, Brokers, Garage, Agency/Showroom and RAC Company- Doing outbound calls for clients who have requested callbacks- Assisting Fazaa & Esaad card holders in availing medical insurances from eligibility checking, completion of documents & forwarding of eligible clients to the Medical Team- Issuance of policy for Fazaa & Esaad card holders- Outbound calls for customer service feedbacks- Outbound calls for Medical Insurance Renewals Show less

Focuses in administrative work under Motor Department:- claim registrations- filing and completion of motor claims- coordinating and sending motor claims file to different insurance companies- contacting other insurance companies to recover claims and settlement- assisting Senior Motor Claims Officer for other tasks- settlement of motor recovery claims- building good relationship with other insurance companies

Silicon Oasis

• In charge for coordinating shipments• Preparing all in-going and out-going shipments for logistics department• Receiving items, placing goods on shelves, checking invoices, measuring packages and reporting to logistics Manager

Ncr - National Capital Region, Philippines

• Provides assistance to customers regarding vehicle financing, leasing, buy/sell and payments• Directly coordinates with dealers and provides them accurate information in terms of client’s account • Sends email notifications for overdue accounts• Assists customers in terms of the required documents needed concerning the vehicle, insurance or any other related queries.• Enters quotations and sends them for approval.• Handles high call volumes• Transfer calls to… Show more • Provides assistance to customers regarding vehicle financing, leasing, buy/sell and payments• Directly coordinates with dealers and provides them accurate information in terms of client’s account • Sends email notifications for overdue accounts• Assists customers in terms of the required documents needed concerning the vehicle, insurance or any other related queries.• Enters quotations and sends them for approval.• Handles high call volumes• Transfer calls to designated departments depending on the type of queries received• Walk customers through on how to create their online account• Reset passwords for locked accounts Show less

Bachelor Of Science - Bs, Tourism

Administrative Management And Secretarial, Basic Arabic

1st Honor