Grace Donovan, Pmp® Email & Phone Number

Ipswich, Massachusetts, United States

As a SaaS Implementation Project Manager, I successfully coordinate the set-up of Software as a Service product(s) for EBSCO customers. The projects vary in scope and subject matter, ranging from single component/customer set-ups to large scale multi-component/consortium implementations. I rely on my combination of project management, technical.

Boston, MA

In addition to my responsibilities as the Educational Programs Associate in managing an increasing number of educational programs and their departures, including new product launches, my additional responsibilities as Associate Director included:-Providing 24/7 emergency support for travelers and guides for incidents that occurred while programs were on.

Boston, MA

At EXPLORE, Inc., I was responsible for managing the content, execution, accounting of several educational programs (series) that traveled throughout Southern Africa, totaling approximately thirty to forty departures each year. In managing these programs, I communicated daily with guides, operators and vendors in southern Africa to ensure the continued.

Watertown, MA

Thomson Family Adventures creates luxury, one-of-a-kind family adventures, including both scheduled, small-group trips and custom adventures, to engage, entertain and educate children of all ages. In my role as a Family Travel Advisor, I educated prospective travelers about the destinations to which we travel and the unique features of traveling with.

Cambridge, MA

Designed approximately 250 customized tours each year, fitting the unique travel needs of each group leaderStreamlined and increased the quality of the customized tour creation, communication and production processesReported weekly conversion rates and financial statistics for all customized itinerariesDesigned and led semi-annual sales training program.

Cambridge, MA

Departed an average of 90 tours annually with a 40% year-to-year repeat rateRepresented EF Explore America (EF EA) at group leader orientations, conventions and online webinar programsContacted leads to determine their tour plans through active outbound sales initiativesEducated potential group leaders on the value of traveling with EF EAConsistently hit.

Australia And New Zealand

Secured four-month Australian Work Visa, which I then transferred to a three-month Tourist Visa in order to continue traveling Australia. My "layover" on the way home was a two-month sojourn in New Zealand.Worked for four months as a server and barista at Cafe Andiamo on Flinders Lane in Melbourne, AustraliaHoned budgeting skills by backpacking for seven.

Northborough, MA

Assisted patrons by way of answering reference questions and recommending materialsPlanned and facilitated the children's library weekly programs and the annual Summer Reading ProgramDeveloped and maintained the Children's Collection, including books, magazines and other media

Worcester, MA

Developed education materials in English and Spanish to complement museum programsProvided guided tours of the museum and its collection to school groupsAssisted interpretation staff with auditorium presentations, workshops and visitor services

Dual Bachelors Of Arts, Spanish And Communications, Summa Cum Laude

Activities and Societies: Worcester State Women's Volleyball Team; Student Government: Senator; Alpha Mu Gamma; Phi Eta Sigma

Spanish Language And Culture

Activities and Societies: Exchange Student; English Conversation Leader