•Oversee all housekeeping department functions and staff ; 2 supervisors and 30 hourly associates•Manage team to ensure all housekeeping operations are successfully executed and that guest rooms, public spaces and employee areas are cleaned to meet brand standard•Played an integral role in the management team that cleared the hotel’s GSS Red-24 streak, achieving Clean Slate status, breaking the MSB record•Hire, onboard and oversee the training of all new department associates•Effectively schedule associates based on business demand and financial goals•Establish a strong working relationship with the Front Office team to better integrate the two departments, including implementing the cross training of associates•Inventory and purchasing of all rooms related supplies; keep budget in line with department and hotel financials •Facilitate vendor relations•Collaborate with the Engineering & GCPM•Maintain associate relations, reflecting through increased AES scores year over year•Address & resolve all rooms related guest feedback

Assisted both undergraduate and graduate students in all forms of academic writing; specialized in working with English as a Second Language students

Developed an integrated marketing and communications plan for the client with the goal of boosting overall consumer engagement (specifically on social media), brand attractiveness, and targeting to millennial consumers; worked with Grange executives to create a situation analysis, segmentation, target and positioning plan; presented the client with a strategic marketing and sales plan for them to implement on their digital platforms

Responsible for managing all of the firm's internal and external communications; managed the firm's digital presence and created the content for all social media platforms (Twitter, Facebook, Instagram, WordPress); created and maintained the firm's website; communicated with all firm executives and associates in order to promote client updates and events on social media; facilitated an alumni networking platform; designed and executed interactive professional development workshops, including the highest attended firm event of the 2016 school year

Managed all social media accounts and content production; assisted in the division’s project management via Basecamp; launched the division’s WordPress and created all published blogs; responsible for covering all events happening at the university on the Event Services' digital platforms; assisted in general office administrative tasks; frequently developed and pitched new ideas for our social media accounts in order to increase consumer engagement and create a stronger online presence