Following over ten years of work experience in the spa and beauty industry, I am currently a passionate and skilled Guest Services Assistant at The Lakes by YOO, a luxury resort and spa in the Cotswolds. Focusing on the guest's journey to create memorable and impactful experiences. I hold the prestigious CIDESCO and ITEC certifications which demonstrate my expertise in professionalism, executing tasks to the highest standard and attention to detail. I also have strong customer service skills, which I developed and applied in my previous roles as Spa Manager at Whatley Manor Hotel and Spa, and Salon Manager at Beautyspot Salon. I am adept at managing bookings, problem solving, various IT systems and administrative tasks, enquiries and feedback, as well as ensuring the smooth operation and maintenance of spa facilities and equipment. I enjoy working in a diverse and talented team, and I am always eager to learn new skills and techniques to enhance my performance and career. My mission is to provide an exceptional and memorable guest experience, and to contribute to the success and reputation of any company that I work for.