Grace Greaves Email & Phone Number

United Kingdom

Manchester, United Kingdom

UserZoom is the world leading cloud based platform for customer experience management, user experience research and analytics.Multiple tools are offered within our unified platform from listening to the web and mobile voice of customers, conducting moderated or unmoderated remote usability testing studies to improving information architecture. UserZoom gives CX, UX, Product and Marketing professionals a core platform to plan, research, design and measure CX and UX from a single point of view.

I travelled Australia and New Zealand where I broke many comfort zones; soaked up unique cultures and explored some of the beautiful ecosystems that the planet has to offer.

Manchester, United Kingdom

In this role I contributed to the general day to day running of the account management team, whilst managing my extensive portfolio of accounts. Always ensuring that a high quality service is delivered for all translation and interpreting projects. Nurturing existing business relationships, whilst growing new business for existing accounts through a consultative approach to the relationship. Always offering our innovative solutions to aid the translation and interpreting process from start to finish.Using the knowledge of my accounts through strategic analysis to find new methods to improve the end to end process for both the client and Capita TI, and how we can support companies to communicate with their clients across the globe. Scheduling regular face to face meetings and conference calls with key customers to ensure a high standard of service. Conducting regular account reviews, ensuring an effective service across a portfolio of customersWith a strong business mind, I seek efficiencies that can be made across the business with client satisfaction at the forefront of my mind. Maintaining and providing Management Information to internal and external stakeholders; reporting on both client and internal KPIs, as well as, working closely across all departments to ensure the smooth delivery of all projects.

Manchester, United Kingdom

During this role I assisted the account management team by producing accurate and timely quotations- leading me to win the Quoting Ninja award at our annual event. Further to this, I supported the team with various tasks that enabled me to develop my business development and sales skills; knowledge of the localisation industry, as well as, Capita TI's continuously developing technology. In addition, I supported the team with various administrative duties including booking of travel for client visits; lead generation; creation and filing of documentation and management of Salesforce.Close collaboration and teamwork across several departments including service delivery, marketing, finance and business development.Reporting on KPIs to clients and Senior Management.I began to manage my own accounts during this role which provided me with the hands on experience required to become a successful Junior Account Manager.

Manchester, United Kingdom

I was involved in the direct marketing and sales industry, representing two major international companies within the home delivery sector via a residential campaign. This role enabled me to develop both professionally and personally and allowed me to: • Break comfort zones daily.• Set achievable daily, weekly and monthly goals which I was accountable for. • Support the coaching and mentoring of new recruits into the business as a strong leader. • Travel throughout the UK and abroad on educational road trips, as well as participating in sales road trips throughout the country. • Manage teams daily, ensuring that I lead the way as a strong leader and set the pace for the rest of the team. • Conduct both first and second round interviews for the recruitment team which aided the growth of the organisation.

Manchester, United Kingdom

Within my Summer Internship I was given the opportunity to run the day to day marketing aspects with the team. This included but wasn’t limited to: • Designing and implementing the digital strategy of the company through the social media channels • Monitoring the outcomes of the social media strategy through the creation of reports and adjusting the strategy accordingly• Project managing the #Help4Humphrey charity project which included creating and implementing the social media strategy for this project and managing the launch event of SCEnAT+- one of Shaping Cloud's projects with University of Sheffield.• Supporting the HR function with administrative duties including creating and distributing employee documentation; involvement in the recruitment process; supporting the orientation of new employees into the organisation; maintaining current HR files and databases including confidential data such as grievances and performing file audits.

Uruñuela, La Rioja, Spain

I was selected by British Council to participate in the Language Assistantship Programme: I moved to La Rioja, Spain to teach English to Spanish children. Throughout this experience:• I developed my presentation and communication skills by presenting various cultural topics to children of different levels and ages. • I demonstrated problem solving skills, flexibility and adaptability through learning to deal with the unexpected and overcoming these problems.

Primary Education Pgce, Education

Bachelor Of Arts (B.A.), Business And Spanish

Including a year abroad in Logroño, Spain, as well as a three month short placement in the city of Albacete, Spain.