Grace Erickson Email & Phone Number

United States

• Manage and ramp up foundational health system accounts with existing BAA/SSO integrations.
• Utilize data-driven analytics to activate accounts and create a proof of value for Parachute Health’s platform.
• Identify and mitigate potential risks to maintain account satisfaction and drive successful EHR integration.
• Lead efforts to adopt new processes or systems within accounts, including training and support.
• Implement rigorous quality control measures and track key performance indicators (KPIs) to ensure account success.
• Foster a collaborative environment with sales, facility growth operations, and Enterprise Implementation teams.

Remote

Remote

• Engage with Parachute users through live chat, email, and phone to establish strong relationships and create a welcoming and comfortable experience on the platform
• Manage user issue and escalations, collaborate with cross-functional teams such as facility and supplier operations, data analytics, enterprise operations, and product management as required
• Demonstrate effective communication, stakeholder management, and collaboration skills while engaging with colleagues and external customers
• Attend to technical operation tasks promptly to ensure smooth functioning of the platform
• Gain comprehensive understanding of our users and customers, integrating Parachute seamlessly into their workflows
• Handle patient health information with utmost sensitivity, and hearing to HIPAA guidelines and privacy regulations

Madison, Wisconsin, United States

• Worked collaboratively with patients, healthcare providers, and patient support departments through EPIC electronic medical records (EMR) systems to ensure a high quality of service
• Performed multiple tasks in a fast-paced environment daily
• Generated strategic solutions to drive efficiency up 31% for the laboratory department and patients' experience
• Taught other EPIC users how to optimize their proficiency in the use of EPIC systems to maximize efficiency throughout the workplace

Madison, Wisconsin, United States

• Streamlined business processes by 24% by setting up in-office procedures such as IUD and Nexplanon insertions and removals, colposcopies, and LEEPs.
• Proficiently charted patient medical histories using PointnClick Electronic Medical Record (EMR) system
• Troubleshoot and debug PointnClick when needed
• Ensured the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment

Appleton, Wisconsin, United States

• Recorded patient information using PointClickCare electronic medical record (EMR) system prioritizing patient safety and confidentiality
• Proficient ability to record vital signs that incorporate respirations, body temperature, pulse, and blood pressure
• Constructed daily schedules for patients including medications, hygiene care, meals, and activities

Appleton, Wisconsin, United States

• Managed customer inquiries using Square Point-of-Sale (POS) software and trained other employees to use it
• Maximized profit by balancing cash drawers and generating store deposits for optimal growth

Appleton, Wisconsin, United States

• Utilized Symphony RetailAI Master Data Management Solutions to process and develop better solutions for both the customer and company.
• Ensured quality customer service at all times through answering customers’ questions and providing information about our policies and procedures.
• Developed a reputation for prompt, efficient service with a high level of accuracy.