Grace Felix Email & Phone Number

Responsible for planning and managing programs to meet service delivery commitments and financial goals. Provides overall support for long term success and acts as champion for customer satisfaction.

Bothell, WA

• Monitored overall Supply Chain performance and identified opportunities for improvement in team performance and inventory management processes
• Created and maintained processes and business flows that drive toward worldwide inventory accuracy, and provided the necessary training/retraining for all affected teams
• Supported Account Management and Service Program Management in contract proposal development, negotiation discussions, and program execution
• Supervised and mentored Supply Chain Analyst and Admin Support Teams responsible for material planning and inventory management of a $350M+ inventory pool across 85+ global locations

Bothell, WA

• Monitored forecast accuracy ensuring inventory and logistics cost optimization, and achievement of utilization targets maximizing program profitability
• Increased overall efficiency and productivity by identifying and resolving supply chain related problems by working closely with company partners to develop and implement mutually beneficial procurement and inventory.
• Reviewed new and amended contracts to identify necessary process changes ensuring compliance
• Compiled and analyzed data to determine potential revenue, costs, and risks for strategic business decisions
• Hired, trained, supervised, appraised, and mentored up to 15 direct reports across the company’s global network

Bothell, WA

• Responsible for material forecast accuracy ensuring inventory optimization within established business tolerances
• Analyzed material requirements and executed order fulfillment plans to meet service level requirements
• Produced and analyzed performance data against service agreement obligations and identified/reported areas of opportunity to management prior to execution
• Established and maintained supportive relationships with customers, suppliers, and team partners to ensure effective communication regarding tactical issues and strategic plans to remedy
• Actively identified process gaps and developed/maintained procedures for overall task improvement and efficiency

Bothell, WA

• Primary customer account focal responsible for the receipt, review, and processing of customer purchase orders and validating contract compliance
• Reviewed, analyzed, and resolved document discrepancies with customers and acted as a liaison in research and problem/dispute resolution when necessary
• Actively monitored and analyzed supply/demand schedules and worked with Material Planning to meet customer on dock dates and company sales plan

Bothell, WA

• Primary customer account focal responsible for the receipt, review, and processing of customer purchase orders and validating contract compliance
• Review, analyze, and resolve document discrepancies with customers

Everett, WA

• Composed, edited and maintained reports, charts, graphs, calendars, and other administrative files and documents for internal/external use