Grace Fronheiser Email & Phone Number

Bloomsburg, Pa

As a Coach and Quality Control Manager I help new callers develop the proper communication skills to speak with alumni and parents over the phone. I guide current callers through quality phone calls ensuring they hit all required points of the conversation. I apply direct intervention strategies when callers fall below basic performance, and work with them in remediation until they improve on their evaluations. When callers are in remediation, I prepare various activities such as Mock Phone Calls, and Role Reversal to help them realize where they are making mistakes, and why they are making mistakes.

Bloomsburg, Pa

The Bloomsburg University Foundation, Inc. provides opportunities and financial resources in support of Bloomsburg University’s mission to be an inclusive comprehensive university that prepares students for personal and professional success in an increasingly complex global environment. The Student Development Officer works directly with faculty, alumni, and parents to ensure all students at Bloomsburg University are trained to be competitive employees in future endeavors.

Bloomsburg, Pa

At the University Tutoring Services center I am scheduled with one or two students for an hour time period to reinforce their learning outside of their college level biology courses. During tutoring sessions I clear students' confusions, and help them devise a new plan of action for when they study the material on their own.Through the University Tutoring Services I took courses to become Peer Tutoring Certified. In these courses, I learned communication and evaluation skills to use during tutoring sessions that help me deliver the proper information to me tutees.

Bloomsburg, Pa

The Nursing Assistant is responsible to assist the professional staff by performing various patient care activities and related nonprofessional services necessary in caring for the personal needs and comfort of the patients. They are responsible for the delivery of resident care (baths, personal grooming, feeding) as directed by the manager, RN, or LPN. The Nursing Assistant maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. As a member of Geisinger Health System it is my job to incorporate the philosophy and mission to enhance quality of life based on patient care, education, research and community service.

Macungie, Pa