Grace Galvez Email & Phone Number

Las Vegas, Nevada, United States

*As a In-House Marketing Representative, the primary objective is to persuade qualified In-house guests to participate in a sales presentation during their stay on the property*Responsible for exceeding the guests and owners’ expectations after check-in by providing resort and area information*Must maintain the utmost of integrity and provide a “World Class” experience to owners and guests with every interaction*Responsible for identifying and scheduling qualified tours for our team of sales consultants• Participate in a proactive team effort to achieve departmental and company goals• To provide a high-quality and warm experience to our guests and members* Maintain constant communication with the Director of In-House Marketing for all exceptions and events

Las Vegas, Nevada, United States

*Responsible for new student admissions into educational programs commensurate with the needs and career goals of prospective candidates. *Have the ability to convey the value of education to prospective students. *Use the highest ethical and professional standards to assess, interview, and follow up with prospective students. *Assist prospective students to be successfully admitted to UEI. *Receive and make calls to prospective students and take them on fun, interactive tours of our impressive campus, answer questions and help them decide whether to make the life-changing decision of pursuing a career and technical education.

Las Vegas, Nevada Area

Book members and qualified prospects for sales presentations or alternate marketing options.Maintain the minimum standard for penetration, bounce back sales, show percent, and budgeted volume per month based on guest segment.Provide a specialized check-in experience and possibly escort guest to unit, as defined by role.Learn and deliver branded and scripted sales pitch.Collect deposits for presentations booked.Book and sell area activities for on-site guests according to business needs and as directed by manager.Provide guests with site and area information upon request.Familiar with all company programs, systems and resorts.Remain current on all area attractions and dining.Know the resort and all amenities provided.Ensure highest possible resort guest satisfaction.Report all negative guest experiences to the In House Manager.Have a weekly and monthly review of targeted penetration and budgeted Volume per Guest (VPG) with management.Place and receive phone calls to guests on property and prior to arrival to offer full concierge services.Accurate accounting and reporting of shifts details as communicated by manager.

Las Vegas, Nevada Area

The Off Property Contact (OPC) works within a specific location speaking & soliciting to the public to attend our vacation ownership presentation. The OPC qualifies the prospective clients, ensuring they meet established guidelines. Once qualified, the OPC invites them to attend a vacation ownership presentation and documents the registration.Generate sales tours for each resort entity.Consistently achieve established production standards as outlined in departmental compensation plan.Communicate the customer needs and interest to direct supervisors so the company will continue to change based on market needs.Communicate information on the area attractions to prospective clients.Accurately reconcile and report monies collected on a daily basis.Provide superior customer service in accordance with the Company DRIven to Excellence standards.Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.

Cancun Resort, Las Vegas, Nevada Area

Sell vacation ownership packages in a professional and ethical manner.Follow up with owners and THE Club® members after the sale based on established policies and procedures.Maintain a professional relationship with owners and Club members to develop trust and commitment.Maintain open and frequent communication with owners and Club members to encourage participation in the DRI owner referral program.Attend all required sales meetings and training.Provide superior customer service in accordance with the Company DRIven to Excellence standards.Consistently practice the Meaning of Yes® and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.Operate general office machinery (i.e., computer, copy machine, fax machine, etc.).

Las Vegas, Nv

Responsible for assisting in the creation, development and implementation of special events for a designated region. The Coordinator works seamlessly with site sales & marketing leaders and dedicated corporate team members to establish a set event schedule, deliver on required tour numbers and over-deliver on sales results through first-class customer service throughout the event process.Develop and execute all facets of the events in a manner to ensure outstanding Profit per Tour statistics on the program.Execute site inspections, permit hearings, planning meetings and event execution.Build strategic relationships with national partners to enhance the working environment, event quality and customer satisfaction.Communicate with site-level Project Directors, as well as Marketing Directors and Sales Managers on an ongoing basis to ensure events are on schedule and all goals are met.Develop site-specific operations plans for all aspects of event production. Forecast resource requirements and develop event staffing plans.Manage venue relations and expectations throughout the event production life cycle.Create, maintain and enforce schedules, budgets & event status.Source venues; recommend and engage catering to execute quality event within predetermined budget.Negotiate agreements with outside providers and subcontractors to ensure lower cost & highest quality of service.Create & submit purchase orders.Secure all necessary permits for event execution.Build and maintain strong relationships with event vendors.Coordinate with other departments to ensure the successful delivery of an event.Prepare post-event reports.Create and distribute event itineraries.Prepare shipping/transport of event related supplies by placing orders for event equipment from vendors.Check-in guests at events.Research and stay up-to-date on event trends.Anticipate guest needs and exceed their expectations.

Las Vegas, Nv

Assisted in the creation, development and implementation of special events for both Wyndham Resorts and WorldMark Resorts members. Worked with sales & marketing leaders and dedicated corporate team members to establish a set event schedule, deliver on required tour numbers and over-deliver on sales results through first-class customer service throughout the event process.Coordinating all aspects of events; blocking room inventory at resorts and hotels, researching shows and tours. Booking transportation to and from events. Booking live entertainment, food and beverage for receptions and restaurant events and then submitting packages for legal approval. Ordered gifts and snacks to create welcome packets for Wyndham members. Worked within a budget for each event. Negotiated hotel rates for off property events to control costs while giving guests the VIP service and experience. Traveling to sites to host events, working with management and marketing staff. At the conclusion of the event providing reports on sales results, paying vendor invoices, creating Excel spreadsheets to track expenses for events and personal travel.Reconcile at completion of events and submitted to accounting. This position required flexibility, troubleshooting and customer service needs that change with every event. Trained new team members, assisted Manager on other duties that needed attention. Attended vendor presentations, new shows and restaurants before incorporating these into our events.

Running activities for children 6 to12 years of age. Activities include: group games, arts and crafts, swimming and field trips.