-Welcoming and engaging patients in person and over the phone-Answering phone calls promptly and courteously, and transferring them to the practice manager, doctor rooms, or to the onsite dispensary -Scheduling, confirming, rescheduling, and cancelling patient appointments using Best Practice (Medical Director) and Health Engine-Providing information to new and current patients about our services, fees, policies, and procedures -Taking messages and relaying them to the relevant staff members and doctor-Updating patient records and accounts with accurate and current information-Processing payments and billing over the phone or in clinic-Handling phone inquiries or emergencies in a calm and professional manner-Collaborating with other staff members to ensure smooth operations and patient satisfaction

-Greetings and Communicating with clients either face-to-face, over the phone, SMS, email, website enquires, social media, google business or through the Mindbody in-app system.

-Greeting clients and ensuring that their satisfaction is maintained throughout their experience. -Overall operational control and performance of the centre. Including bookings, refunds and promptly responding to customer feedback and enquires whether that be in-store, online or over the phone. -Increasing business revenue through add-on sales and memberships. -Achieving business daily and monthly goals of revenue, sales and guest satisfaction targets set by Head Office. -Ensuring the facility remains well presented, hygienic, safe and at operational capacity at all times. -Clinical documentation compliance for massage therapist -Proficient knowledge in programs including Floathelm (booking system), Powerdiary and Hicaps-Organisation and scheduling of rosters through IWS system

-Greeting patients, scheduling appointments as well as maintaining records and accounts as required.-Ensuring a positive and inviting environment through exceptional service and effective communication -Administrative support for both clients and practitioners-Obtaining medical reports and records from external practices as required. -Adhering to company and legal policies and procedures regarding ethical and confidential standards when dealing with client data. -Managing new client intakes and onboarding new clients as members. Organising their ongoing appointment plans. -Processing and troubleshooting membership payments, patient invoices through hicaps, DVA and Work cover. -Proficient in handling office equipment including multiple line telephones, printers, photocopiers, tablets etc. -Maintaining office inventory, kitchen stock and clinic dispensary by checking stock levels, anticipating needed supplies, placing orders and verifying receipt of supplies. -Handle all system operations and technical support, including scheduling, billing and membership management-Administrative support to the business through programs such as Squarespace, Canva, Mailchimp, Asana, Last Pass, Dropbox, Voxer, Calendly and Google WorkspaceDesign and Implementation of marketing campaigns and newsletters. Ensuring that it is all complient of APHRA policies.-Content Creation for social media posts through Instagram, and Facebook. Scheduling posts that align with the targeted marketing campaigns