Worked remotely from Monterrey, Mexico with recently acquired clinics located in Houston, Texas. - Boosted the transfer of medical records from the acquired clinics to MD Medical Group's platform. - Mastered the software used for the internal operation of the acquired clinics, achieving an efficient transition to the MD brand.- Mentored over 10 people working in the acquired clinics to become familiar with the software used in MD.Achievements: +2,000 medical records transferred in 2 months.

Worked remotely from Monterrey, Mexico with clinics located in Dallas, Texas.- Optimized the pre-appointment medical record verification process, working by challenging objectives and under pressure.- Hitted monthly performance targets, complying with a smooth and efficient internal clinic operation.- Communicated effectively in my second language (English) with both patients and colleagues.Achievements: Top 15 performer in second month | Escalated patient satisfaction by 20% on the pre-appointment medical record verification process | Earned maximum performance bonus every month.

- Proactively managed the certification of ATV accessory part numbers in accordance with applicable Mexican Official Standards (NOM), avoiding import delays.- Collaborated with cross-functional teams, matching strategy to keep pace with purchase orders and deliver to the end customer.- Participated in the mapping of processes required for NOM certification in order to reduce times.- Updated the physical and virtual file of all imports and exports since 2019. Achievements: Certification +30 part numbers in 6 months.