Grace Guerendian Email & Phone Number

Miami, Florida, United States

Miami/Fort Lauderdale Area

Miami, FL

• Reported to the Merchandise Manager – Fine Jewelry. Performed related administrative activities such as responding to emails, follow up with vendors & inquiries from the Sales Team.
• Created new item set-ups & maintained accurate product / pricing information.
• Communicated with Sales Team ensuring all mail order protocols were followed for processing.

Miami, FL

• Assisted customers in high-volume area with established brands in watches and fine jewelry.
• Merchandised existing and new products to attract customers’ attention and promote sales.
• Collaborated with vendors for distribution of new merchandise styles & information.

Coral Gables, FL

• Reported to a group of Partners. Managed the back office with a staff of 30 employees. Oversaw all documentation for hiring of all staff members, addressed disciplinary issues, and enforced policies & procedures..
• Processed the bi-weekly staff payroll and weekly tips for waiting staff.
• Identified & implemented expense reductions by evaluating vendors services and contracts (saving $5k phone/fax/internet service)
• Increased efficiencies in the payments of invoices, maintained budgets on target and managed petty cash fund.

Miramar, Florida, United States

• Recruited to operate contact center. Reported to the General Manager with a team of 10 representatives. Prepared team and individual reporting on a daily, weekly, monthly, and quarterly.
• Attained Higher Call Resolutions Percentage on one call by counselling team on peak performance methods.
• Increased year over year Calls Handled Numbers and lowered Abandon Call Percentage from 34% to below 10%.
• Collaborated with Sales Team to support sales efforts, which increased sales and established business relationships with primary accounts.