Grace G Email & Phone Number

Singapore

Singapore, Sg

For Her Success is a community for Women within the Customer Success industry or looking to join or collaborate with those in Customer Success. We organise events for individuals to meet, discuss their challenges and share best practices or simply just make new friends!

New York, Us

Notabene’s solution helps customers comply with the Travel Rule regulations. The Travel Rule requires Virtual Asset Service Providers (VASPs) to exchange customer-identifying information to ensure compliance with know-your-customer (KYC) and anti-money laundering (AML) regulations.

New York, Us

London, England, Gb

ComplyAdvantage is on a mission to neutralize the risk of money laundering, terrorist financing, corruption, and other financial crime using AI-driven financial crime risk data and detection technology.• Managed a book of business of 30+ accounts valued at around USD2M.• Maintained a 0% churn and Net Retention Rate consistently above 120%• Constructed reports to track customer health and utilisation which led to 5 upsells and 6 missing renewal opportunities identified within the 1st quarter. • Collaborated with cross-functional and cross-regional teams to further research and localise product to regional requirements.

London, England, Gb

Onfido's AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics. We give companies the assurance they need to onboard customers remotely and securely. • Managed a portfolio valued over SGD1,500,000 with clients in Australia, Hong Kong, Malaysia, Philippines, Singapore and Thailand.• Developed the Customer Success framework and created a localised customer segmentation matrix for Onfido in Asia as the first Customer Success team member in the region.• Prepared regular reporting on regional performance with ongoing collection and analysis of data and feedback.• Worked with clients and their consultants to drive adoption of Onfido solutions including providing the necessary resources required to obtain regulatory approval.

London, England, Gb

• COVID-19 impacted role• Collaborate with hotel management such as General Managers, Director of Sales and Marketing and Revenue Managers to drive sales and marketing strategies and revenue with an emphasis on bookings through the direct website.• Manage a portfolio of over 40 clients in Singapore, Vietnam, Indonesia, Malaysia, Thailand, Maldives, Cambodia and Philippines, with a total annual contract value over SGD1,200,000.• Achieved high customer satisfaction with an NPS score of 88 and 3.5% gross churn in 2019.• Develop post-sales customer relationships and influence client lifetime value through onboarding, technical support and strategic recommendations during regular performance reviews.

Singapore, Singapore, Sg

• Second-in-line to the General Manager. • Pre-opened the 280-apartment property on 31st July 2017. • Attained a Global Review Index of above 90% by ensuring smooth operations in accordance with the Standards & Guidelines.• Manage online and offline guest relations by resolving all issues promptly and maintaining an online reviews response rate of over 90%.• Maintain relations with property stakeholder owners and kept management leadership team and owners updated on property performance.• Organise and execute lifestyle events for residents as Head of North Vietnam Ascott Hosts.

Singapore, Singapore, Sg

• Enhanced employee engagement and fostered a more collaborative company culture as the Chairman of the Ascott Global Facebook Community which had over 3,000 members and Singapore Cluster Welfare Committee.• Spearheaded the implementation of new initiatives such as the Knowcross workflow management system to increase staff productivity through reducing process inefficiencies. • Ran pilot for Samsung and other Smart Homes technology to enhance guest experience.

Singapore, Singapore, Sg

• Managed the daily operations and facilities setup for courses conducted at Four Acres Singapore, Unilever's second global training centre.• Coordinated events such as the Singapore arm of the Unilever Investor Event 2015 which won the best investor event at the IR Magazine Awards – Europe 2016.

Singapore, Singapore, Sg

Corporate Innovation and Strategic Planning (Feb 2015 – Aug 2015)• Conducted environmental scans on new developments in the hospitality industry, shortlisted potential initiatives and presented them to the senior management.• Propagate the culture of innovation by conducting the Ascott Global Innovation Challenge where staff submitted their ideas on how to improve the company. • Ascott Global Conference 2015 organising teamAscott Malaysia (Sept 2014 – Feb 2015)• Completed attachments with the Sales and Marketing, Finance, HR and Business Development departments to understand how these departments support the operations• Understudied the Residence Manager of Somerset Ampang Kuala Lumpur to learn property management skills including P&L management, handling operational issues and managing internal and external customers.Ascott Raffles Place Singapore (Jun 2014 – Aug 2014)• Underwent rotational on-the-job training in the four key operations departments - Front Office, Housekeeping, Security and Engineering.

Singapore, Sg

uniQgift™ offers a new kind of gifting experience by letting you give the gift of choice with its variety of themed gift boxes, which include dining, wellness and outdoor activities.

Bachelor Of Business Management (Bbm), Strategic Management And Marketing

International Business

International Baccalaureate