Grace Harding Certrp Email & Phone Number

Norfolk, England, United Kingdom

I am pleased to say that I have been promoted to Product Management Team Leader and will now be managing the Product Specialist team within the Print sector of Exertis.I will also be solely managing Lexmark Print within Exertis.

United Kingdom

• Monitoring GP Target Performance for Samsung sell out• A Specialist in all Samsung Products and technical enquiries• Stock Management • Marketing – promoting internal brochures, organising and leading call-out days, running incentives for the sales teams, mailing out and engaging with our clients• Price Feed Maintenance• Working on new sales pipelines with Samsung partners and communicating them to Account Managers• Events; attending technology vendor and distribution events and networking to seek out new business opportunities• Communicating with all Samsung partners and managing relationships to ensure we are promoting the business effectively and in line with business expectations• Creating/launching sales incentives for internal Account Managers• Training clients, internal staff members and vendors on new systems, processes and programs• Monitoring stock levels; recording what sells well/focus areas of where we need to improve• Monitor ‘slipped’ traded accounts and re-engage to ensure we fulfil maximum business• Monitor aged stock and focus on where we can provide incentive to buy• Working with the Transport Operational Managers, warehouses and couriers to ensure stock arrives and departs on time to meet ETAs.

United Kingdom

- Managed over 200 client schemes nationwide. On call providing 24/7 general support- Discuss business funding and budgets towards marketing materials and events to promote sustainable travel- Negotiated client fees and bench-marking targets- Project managed my client's business campaigns as required to ensure that exceptional results are achieved- Covered my assigned regions and managed all of my client's business needs at all times- Held conference calls from the office or on the road in order to discuss any issues, to deal with current workloads and to set agendas- Held visual webinars in order to demo our sites and systems to clients- Represented Liftshare at various business networking events and travel planning forums, nationwide

United Kingdom

Personal Role Details (including but not limited to):- Managed over 100 client accounts nationwide and on call providing 24/7 general support - Covered my assigned regions and manage all of my client's business needs at all times- Represented Liftshare at various business networking events and travel planning forums, nationwide- Held conference calls from the office or on the road in order to discuss any issues, to deal with current workloads and to set agendas- Held visual webinars in order to train clients how to use various systems and sites provided- Frequently travelled and stayed over within assigned regions in order to attend multiple client visits- Provided marketing tools and event ideas in order to promote schemes

Norwich, United Kingdom

My previous role saw me working as a Recruitment Consultant for Select Appointments. I specialised in all Commercial positions (including all levels of Admin, Finance, Customer Relations, Marketing, IT, Sales, Legal and Managerial) within the Norfolk and Suffolk areas. I also head-hunted for any specialist roles.- Presenting my recruitment plan to new clients and negotiating in order to match their requirements- Managing all of the temporary candidates; ensuring they arrived promptly to any booking, that their sickness leave was minimal, and that they showed dedication and positivity in their approach to work- Creating and advertising job roles via various media sites and sourcing the highest calibre of candidates- Registering potential candidates to assess their skills and experience- Matching candidates to temporary or permanent positions for my clients- Filtering applicants to assess and send chosen CVs to clients- Organising interviews and trial days for candidates- Negotiating pay rates and salaries and finalizing arrangements between clients and candidates- Account Management; background office administration and relationship building with clients- Regularly visiting clients on site so as to better understand their business- Business networking at various events to meet potential new clients and candidates- Processing payroll for all of my temporary workers via an internal system- Processing timesheets, payslips, pension letters and reminders for all of my temp employees- Recording all AWR changes and general pay rises for the temporary workers- Providing my candidates with advice on career progression and salary expectations- Processing all of the temporary candidate's back-office administration forms including identification requirements- Sales calls and mailers to potential clients in order to meet KPIs- Updating and maintaining various client figures and spread sheets via Excel- Assisting clients during interview when requested

Norwich, United Kingdom

During my time with Evander I worked as an Assistant Team Leader and Team Leader within the Customer Relations Contact Centre.Role Details (including but not limited to):- Interviewing new candidates for positions within the business- Holding team meetings and running through any changing processes or regulations- Attending senior clientèle meetings with my manager and often leading topics discussed- Minute taking- Organising daily staff rotas for my team- Acting as Floor Manager for the whole of the CRCC department as and when required- Training new employees on their role within the business; teaching them internal processes, admin and dealing with internal/external calls- Holding regular, effective one to one meetings with my team to discuss their individual PDPs- Advising policy holders of any cash settlement amounts the insurer has decided on and updating the cash settlement tracker- Working through site reports and checking that the damage recorded at a property is consistent with the claim- Creating and updating the Microsoft Excel spreadsheet to check claims have been received- Producing a daily work rota to ensure all members of the team had enough work to do whilst ensuring that that they are not overworked- Calling insurance companies and loss adjustors to validate claim references on jobs- Working within the Evander Newsletter team; advertising staff discounts and providing business updates and personal stories in our quarterly newsletter- Attending charity events to represent the company and meet with my suppliers/clients

A Level, English Language And Literature, Classical Civilisation And Music

Education record