Graciela H. Email & Phone Number

Montreal, Quebec, Canada

• Sales, retailing and personalized customer service and experience.
• Perform retail sales and act as a personal shopper.
• Prepare merchandise, organize inventory and keep sales records for its control.
• Look into Power BI data for setting up daily goals and Key Performance Indicators (KPIs).
• Greet and advise customers on products, discuss needs and what is sought.
• Do the opening and closing of the store.

Mexico And Canada

• Facebook, Instagram, Twitter, LinkedIn, Google Business Profile social media management and marketing for local Small and Midsize Businesses (SMBs).
• Optimize and manage SMBs social media, content creation and insights reports.
• Edit and create brand content for social media, online and mobile posting.
• Manage, edit and market influencers content, and drive product advocacy.
• Advise customers on marketing, advertising and promotion strategies to raise sales and brand presence by running low-budget marketing ad campaigns.
• Manage and engage the community by organizing events and activities, and responding to comments, messages, reviews and testimonials.Achievements: Boosting engagement, reach, impressions and online interactions by.

Montreal, Quebec, Canada

• Business management and development, customer service, food preparation, and online and mobile sales for Pok Pok, fast-food service restaurant.
• Plan, organize, direct, control and evaluate company operations.
• Implement operational procedures for preparation and service, and determineservices offered.
• Participate in staff recruitment and training.
• Manage staff, work schedules and monitor performance.
• Control inventory, verify revenues and oversee administrative and operationalprocedures.

Orizaba, Veracruz, Mexico

• Breaking the language barrier over the phone by consecutively interpreting English to Spanish and vice versa three-way calls.
• Interpret health and medical sector calls between providers and patients, occasionally taking banking calls and others.

Orizaba, Veracruz, Mexico

• Take calls from public and private sector customer service providers (insurance, finance, legal, sales, medical, public service, etc.).

Seoul, Seoul, South Korea

• Marketing, branding, social media management and public relations for Beauté Seoul, Amazon US D2C beauty retailer.
• Assess brand products to create the digital marketing and advertising plan to implement public relations (PR) and communications strategies.
• Manage and build close relationships with key influencers to produce and promote content in the US.
• Contact, manage and represent models for shooting brand content, prepare speeches and perform as the Brand Voice in YouTube video responses.
• Redesign brand image and Amazon Enhanced Brand Content (EBC).
• Build up the brand loyalty team to enhance customer adherence by managing Amazon reviews and creating an efficient customizable response system.

Orizaba, Veracruz, Mexico

• Management and development of a confectionery catering startup business for customized handmade desserts.
• Plan events, set up and decorate dessert and candy tables to perform efficiently.
• Manage the branding process, financial planing, business strategy and social media.
• Undertake the financial planning, expenses control, costs and pricing.
• Build liaisons, networking, coordinate logistics and forge brand loyalty.
• Conduct feedback surveys to identify customers interests and concerns.

Barcelona, Catalonia, Spain

• Gold retail business expansion project management, opening more than 20 kiosks in Spain and over 100 in Europe.
• Participate in the business expansion project management in Spain and Europe.
• Directly assist the PM, Operations Director, CFO and CEO.
• Analyze mall insights, handle installations and closures, and negotiate leases.
• Plan corporate events, travel arrangements and manage the executive agenda.
• Confidentially manage office budget, invoicing, purchases, and office and executive expenses control.

Barcelona, Catalonia, Spain

• Carry out kiosks sales invoicing data entry in Excel and organize printed paperwork, invoices and receipts per mall.
• Order kiosks supplies and arrange the shipping logistics for each in Spain.

Barcelona, Catalonia, Spain

• Accounting, financial and fiscal consultancy.
• Handle, review, fulfill and submit customers year-end statements, payroll and annual tax filing forms.
• Execute the invoicing data entry in ContaNet software system and the correction of accounting errors.

Attestation Of College Studies - Acs, E-Commerce And Online Business Management

Digital marketing strategy, social media management and online business management.

Master Of Business Administration - Mba, Korea And Asia Business Studies

Activities and Societies: Dandelion Band Club, Hanyang Social Ideatone, Hanyang University Business School (HUBS) Students Association.

Training Year, Korean Language

Activities and Societies: KY Singing Club and KGSP program activities. GKS (Global Korean Scholarship) - KGSP (Korean Government.

Certificate, Economic And Financial Statements Analysis

Financial, economic and risk analysis.

Master'S Degree, Financial Entities And Divisions Management

Activities and Societies: Thesis project: Social microcredits. State of Veracruz Scholarship Program holder. Business management, finances.

Bachelor Of Business Administration - Bba, Tourism

Activities and Societies: University events planning and volunteering social visits. Graduated with honors. Institutions and business.