Grace Knopp Email & Phone Number

I investigated claims using various resources, data analysis, research, and evaluation tools to make damage and loss assessments. I processed claims by obtaining information and maintaining records of accidents or personal property losses for policyholders and claimants through telephone and written reports. I arranged appraisals, wrote and reviewed complex damage estimates, and maintained accurate claim files and damage documentation throughout the life cycle of claim cases.Key… Show more I investigated claims using various resources, data analysis, research, and evaluation tools to make damage and loss assessments. I processed claims by obtaining information and maintaining records of accidents or personal property losses for policyholders and claimants through telephone and written reports. I arranged appraisals, wrote and reviewed complex damage estimates, and maintained accurate claim files and damage documentation throughout the life cycle of claim cases.Key Accomplishments: Processed a 200-300 caseload of insurance claims Prepared content for the Recording On Demand (ROD) program” Show less

Hunt Valley, Maryland

I work remotely to process cases by investigating and resolving auto and homeowner claims while ensuring high quality customer service to all parties involve. I assess actual damages associated with claims and conduct negotiations to settle claims, ensuring protection of policyholders, as well as maintain proactive communication with various internal and external stakeholders.I manage a large portfolio of litigated cases at both the District and Circuit Court level and initiate process… Show more I work remotely to process cases by investigating and resolving auto and homeowner claims while ensuring high quality customer service to all parties involve. I assess actual damages associated with claims and conduct negotiations to settle claims, ensuring protection of policyholders, as well as maintain proactive communication with various internal and external stakeholders.I manage a large portfolio of litigated cases at both the District and Circuit Court level and initiate process improvement initiatives. I also serve as Evaluation and Litigation Coach to participate in nationwide educational calls and present information to local team, aswell as act as Area Coaching Expert (ACE) to lead training sessions for new hires.Key Accomplishments: Effectively manage 125-140 cases simultaneously Participated in the Pathways to Complex Program in 2018 Developed and implemented a team newsletter Show less

Variety of office administrative duties including scheduling, file management, and customer service. I assisted in managing inventory, coordinating vendor orders and match invoices for processing.I was responsible for maintaining contact with clients, scheduling visits, hotels and transportation.Utilized Microsoft Office programs daily.

B.A, Political Science 2009

A.A, Political Science 2007

Education record