Under Last Mile - Operations Excellence Department● Decision Makings, Initiating, and Oversee Projects Across Philippine Operations focused on the LastMile-Operations. Total of 100 operational Last Mile Hubs.● Guide a team of Four Division Heads (Directors) responsible for specific areas within the Last Mile department.● Manage an organizational chart consisting of not less than 10,000 employees, including senior managers, operation managers, supervisors, team leads,… Show more Under Last Mile - Operations Excellence Department● Decision Makings, Initiating, and Oversee Projects Across Philippine Operations focused on the LastMile-Operations. Total of 100 operational Last Mile Hubs.● Guide a team of Four Division Heads (Directors) responsible for specific areas within the Last Mile department.● Manage an organizational chart consisting of not less than 10,000 employees, including senior managers, operation managers, supervisors, team leads, sr. associate, associate, cashiers, delivery team, and frontline staff.● Collaborate with the Division Heads to develop and implement strategic initiatives to improve operational efficiency and reduce claims, backlogs, and customer returns. Oversee resources,staffing, budgets, well as enhancement & maintenance.● Management of P&L and ownership of the impact of recoveries.● Responsible for the management and execution of project plans & delivery commitments.● Mentor team members, including regular performance reviews and on-time feedback.● Work alongside Senior Leadership to create team growth plans, strategies, and roadmaps.● Lead recovery, dispute, and clawback process.● Work with the team to create actionable plans to optimize the process between refunds and resolutions.● Identify new and innovative ways to handle the operational workflow, both upstream and downstream,to maximize recovery.● Work alongside TECH Team to implement tools and automation that will increase efficiency for thebusiness.● Regular reporting to the leadership team regarding all aspects of the process.● Identify and create solutions for robust processes between customer care and LM claims team.● Implement key performance indicators (KPIs) to track departmental performance and ensure adherence to service level agreements.● Conduct regular meetings with Division Heads to review progress, address challenges, and align strategies. Show less

Under Last Mile Operations● Handled 6 Major and Biggest Volume Cities of PH Last Mile Operations, namely, Makati,Pasay,Manila, Paranaque, JPR, and ADR. (Average Daily Volume - 100k)● Direct Management of 6 Operations Managers.● Under these 6 Managers are Sets of Senior Sups, Junior Supervisors, TL, Sr Assoc, Jr Associates,Sorter, Dispatcher, CSR, and Finance. Overall, Not Less than 500 manpower.● Management of Overall Independent Contractors / Drivers of not less… Show more Under Last Mile Operations● Handled 6 Major and Biggest Volume Cities of PH Last Mile Operations, namely, Makati,Pasay,Manila, Paranaque, JPR, and ADR. (Average Daily Volume - 100k)● Direct Management of 6 Operations Managers.● Under these 6 Managers are Sets of Senior Sups, Junior Supervisors, TL, Sr Assoc, Jr Associates,Sorter, Dispatcher, CSR, and Finance. Overall, Not Less than 500 manpower.● Management of Overall Independent Contractors / Drivers of not less than 1000 Drivers. Show less

Along side with my Corporate Job, As the owner of Choego Mart, a small retail Korean grocery store established during the pandemic, I successfully managed all aspects of the business from inception to daily operations. My responsibilities included: • Developing and implementing business strategies to drive sales and customer engagement during challenging times. • Overseeing inventory management, ensuring the availability of diverse and high-quality Korean products. • Managing… Show more Along side with my Corporate Job, As the owner of Choego Mart, a small retail Korean grocery store established during the pandemic, I successfully managed all aspects of the business from inception to daily operations. My responsibilities included: • Developing and implementing business strategies to drive sales and customer engagement during challenging times. • Overseeing inventory management, ensuring the availability of diverse and high-quality Korean products. • Managing financial operations, including budgeting, accounting, and financial reporting. • Hiring, training, and supervising staff to ensure excellent customer service. • Creating and executing marketing campaigns to attract and retain customers. • Building strong relationships with suppliers to secure favorable terms and ensure product quality. • Adapting to market trends and customer needs, enhancing product offerings to increase customer satisfaction.Despite the challenges posed by the pandemic, Choego Mart grew to become a beloved local destination for authentic Korean groceries, known for its exceptional customer service and unique product selection. The store was closed in June 2022 when I decided to migrate abroad, marking the end of a rewarding entrepreneurial journey. Show less

Under Last Mile Operations DepartmentPlanning-• Play a significant role in long-term planning, including an initiative geared towards operational excellence.• Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume.• Planning on satellite expansion when volume reached the justified level.Reporting• Regular meetings with Operation/Hub Senior Manager around fiscal… Show more Under Last Mile Operations DepartmentPlanning-• Play a significant role in long-term planning, including an initiative geared towards operational excellence.• Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume.• Planning on satellite expansion when volume reached the justified level.Reporting• Regular meetings with Operation/Hub Senior Manager around fiscal planning.• Monitor & update hub operational performance in terms of its service, cost, productivity & efficiency.• Establish & keeping track daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost.Analyzing• Analyze issues & work closely with country team for corrective & preventive solutions.• Handling customer’s complaint/feedback & excellent trouble shooting skills.Optimizing• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.Compliance• Monitor & ensure full compliance of hub operational policies & processes.• Responsible for both manpower sourcing & hub assets• To ensure Hub is in conducive working environment and all Health & Safety requirement are in place.Cost Management• Management of HUB budget in coordination with the VP Ops.• Oversee overall financial management, planning, systems and controls.• Development of individual program budgets (Training Program)• Disbursement of cheque/payment for agency (Sub-contractor) & ICs expenses.Leadership culture• To manage several hubs within the identified locations Show less

• Ensure effective planning, allocation of parcels, clustering and rostering of Couriers in the event of Courier absenteeism, rest days, and excess or low loads.• Ensure VOP and AVP Couriers are allocated/assigned the minimum quantity of parcels per VOP and AVP requirements.• Facilitate and monitor the parcel sorting process to ensure parcels are accurately and completely sorted within the allocated timeframe and before cut-off times to achieve SDOD KPI.• responsible to… Show more • Ensure effective planning, allocation of parcels, clustering and rostering of Couriers in the event of Courier absenteeism, rest days, and excess or low loads.• Ensure VOP and AVP Couriers are allocated/assigned the minimum quantity of parcels per VOP and AVP requirements.• Facilitate and monitor the parcel sorting process to ensure parcels are accurately and completely sorted within the allocated timeframe and before cut-off times to achieve SDOD KPI.• responsible to monitor the exception parcel segregation by Sorters are performed accurately and completely within allocated timelines and at designated locations.• To recall Couriers who has outbounded from Hub, for assignment of parcels found to be invalid exceptions.• Facilitate and monitor the validity of inbound exceptions left at Hub floor daily and ensure the event capture process is performed accurately and complete. Return process is completed timely and complete daily.• Facilitate and monitor the effective implementation of reattempt follow up activity and updates.• Manage the failed delivery storage locations and FIFO implementation for re-attempt parcels daily.• responsible to facilitate and monitor the Runsheet creation and handover of physical parcels are recorded accurately and complete.• For the Return process, Supervisor is responsible to facilitate and monitor the return process to ensure all cancelled parcels are recorded in LMS accurately and processed timely.• responsible to facilitate and monitor the Validation of failed delivery parcels returned by Courier and Runsheet Check-In process is performed accurately and completely. Show less

● Under Nike, Titanomachy, Abbott Philippines - WH Accounts. ● Generally obtaining inventory accuracy. By comparing transactions, identifying appropriate interventions to correct and resolve any variances encountered and assisting in developing andstreamlining inventory processes.● Overall accountability for the accuracy of the system and physical items (client and agility)● Constantly deals with customer issues and concerns related to inventory and generate reports as part… Show more ● Under Nike, Titanomachy, Abbott Philippines - WH Accounts. ● Generally obtaining inventory accuracy. By comparing transactions, identifying appropriate interventions to correct and resolve any variances encountered and assisting in developing andstreamlining inventory processes.● Overall accountability for the accuracy of the system and physical items (client and agility)● Constantly deals with customer issues and concerns related to inventory and generate reports as part ofmonthly reportorial to the client. Show less

● Provides in-depth analysis of quantitative and qualitative market information data and standardizedmanagement reports for region/ area focusing on key operational performance indicators and salesmarket trends.● Analyze business-wide data, reporting to Business President through financial forecasting, marketanalysis, demand and supply.● Coordinate with different Functional Heads and provide support to keep them on track to hit weeklybusiness targets.

● Initiate and Create a new Layout for Process improvement of Jollibee StoresNationwide.● Handling multiple projects, studying a new system, and implementing business wide.