Grace Lind Email and Phone Number
With over fifteen years of experience in the gaming industry, I am passionate about empowering creators and fostering their success through strategic guidance, mentorship, and support. As the head of Business Development at NEIGHBOR, I leverage my skills and my expertise within Unreal Engine for Fortnite (UEFN) to ensure that creators have the best resources and opportunities to showcase their talents and reach their goals.In my previous role as a Strategic Creator Success Manager at Epic Games, I was responsible for managing top creator accounts and facilitating highly engaging and successful brand, IP, and influencer collaborations within Fortnite Creative and UEFN. I cultivated emerging talent, provided training and feedback, created new operational avenues, and contributed to multiple roadmaps, keeping the end user in mind for priority. I also supported various creator programs, worked as a screenshot and capture artist, and communicated user stories and feedback to internal teams. I am proud of the impact I made on the creator community and the gaming industry, and I look forward to bringing my experience, skills, and passion to NEIGHBOR.
Neighbor Inc.
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Head Of Business DevelopmentNeighbor Inc. Feb 2024 - PresentTokyo, JpDirectly manage all English-speaking teams in brand, strategy, social media and community.Bridge the communication gap between internal international teams and central Japanese team.Discover and cultivate Fortnite creator and developer talent for partnership.Develop and lead strategy for Fortnite platform and Discord.Organize databases of information to build internal infrastructure across teams.Create decks around new Fortnite games for high-level stakeholders and external collaborators.Facilitate on-going collaborations between major marketing agencies and global brands.Advise senior management on all Fortnite-related strategy.Help launch new Fortnite games created by NEIGHBOR, including receiving multiple features by Epic Games -
Strategic Creator Success ManagerEpic Games Sep 2022 - Sep 2023Cary, Nc, UsTop creator account manager ensuring highly engaging and successful brand, IP, and influencer collaborations within Fortnite Creative and UEFN.Cultivated emerging talent through providing guidance and training on the UEFN product.Created new operational avenues as well as triaging creator feedback directly contributing to multiple roadmaps keeping the end user in mind for priority.Supported a variety of creator mentorship and beta programs through initial conception to management. -
Developer Relations SpecialistEpic Games Jul 2021 - Sep 2022Cary, Nc, UsLiaison to Fortnite Community articulating user stories and feedback to internal teams adding critical context around how creators use the platform, begin beta tests, and work with new features.Triaged bugs by communicating them from internal teams to the community while providing statuses and setting expectations.Extension of marketing and brand teams working as a screenshot, capture artist and photographer during events. Crafting narrative content to promote highly visible experiences in Fortnite. -
Smb SupportAccenture Nov 2020 - Jul 2021Dublin 2, IeDedicated support strategist for a large Social Media client providing personalized support and assistance to SMBsCreated documentation and training for cross functional teams for large scale company events as well as custom digital content. -
Customer Support Agent (Game Master)Blizzard Entertainment Sep 2015 - Mar 2020Irvine, Ca, UsResolved player issues and identified bugs for escalation in live service games, ensuring smooth gameplay.Selected for special projects like forum moderation and customer retention, enhancing community engagement.Consistently met KPIs for efficiency and productivity, delivering high-quality multichannel support.Utilized analytical skills to identify key issues, leading to improved game performance and player satisfaction.Contributed to pilot programs, driving innovative solutions and measurable improvements. -
Team LeadAlchemic Dream - A Keywords Studio Dec 2014 - Mar 2016Montreal, Quebec, CaLed a global team of technical support reps, providing direction, training, and mentorship.Owned client-facing productivity, monitored consistency, and created regular KPI reports.Interviewed and recruited new hires, aiding in company scaling and onboarding skilled employees. -
Game Master/Technical SupportAlchemic Dream - A Keywords Studio Jan 2014 - Dec 2014Montreal, Quebec, CaHandled player inquiries and technical issues, enhancing game experience and resolving complex problems.Maintained high customer satisfaction rates through efficient problem-solving and technical support.Managed billing and data entry tasks, ensuring accuracy and timely processing of information.
Grace Lind Education Details
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Sparta High School -
Jefferson Township High School
Frequently Asked Questions about Grace Lind
What company does Grace Lind work for?
Grace Lind works for Neighbor Inc.
What is Grace Lind's role at the current company?
Grace Lind's current role is Head of Business Development @ NEIGHBOR - creating experiences within Unreal Editor for Fortnite. Prev: Epic Games, Blizzard Entertainment.
What schools did Grace Lind attend?
Grace Lind attended Sparta High School, Jefferson Township High School.
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