Grace Lind Email & Phone Number

Tokyo, Jp

Directly manage all English-speaking teams in brand, strategy, social media and community.Bridge the communication gap between internal international teams and central Japanese team.Discover and cultivate Fortnite creator and developer talent for partnership.Develop and lead strategy for Fortnite platform and Discord.Organize databases of information to build internal infrastructure across teams.Create decks around new Fortnite games for high-level stakeholders and external collaborators.Facilitate on-going collaborations between major marketing agencies and global brands.Advise senior management on all Fortnite-related strategy.Help launch new Fortnite games created by NEIGHBOR, including receiving multiple features by Epic Games

Cary, Nc, Us

Top creator account manager ensuring highly engaging and successful brand, IP, and influencer collaborations within Fortnite Creative and UEFN.Cultivated emerging talent through providing guidance and training on the UEFN product.Created new operational avenues as well as triaging creator feedback directly contributing to multiple roadmaps keeping the end user in mind for priority.Supported a variety of creator mentorship and beta programs through initial conception to management.

Cary, Nc, Us

Liaison to Fortnite Community articulating user stories and feedback to internal teams adding critical context around how creators use the platform, begin beta tests, and work with new features.Triaged bugs by communicating them from internal teams to the community while providing statuses and setting expectations.Extension of marketing and brand teams working as a screenshot, capture artist and photographer during events. Crafting narrative content to promote highly visible experiences in Fortnite.

Dublin 2, Ie

Dedicated support strategist for a large Social Media client providing personalized support and assistance to SMBsCreated documentation and training for cross functional teams for large scale company events as well as custom digital content.

Irvine, Ca, Us

Resolved player issues and identified bugs for escalation in live service games, ensuring smooth gameplay.Selected for special projects like forum moderation and customer retention, enhancing community engagement.Consistently met KPIs for efficiency and productivity, delivering high-quality multichannel support.Utilized analytical skills to identify key issues, leading to improved game performance and player satisfaction.Contributed to pilot programs, driving innovative solutions and measurable improvements.

Montreal, Quebec, Ca

Led a global team of technical support reps, providing direction, training, and mentorship.Owned client-facing productivity, monitored consistency, and created regular KPI reports.Interviewed and recruited new hires, aiding in company scaling and onboarding skilled employees.

Montreal, Quebec, Ca

Handled player inquiries and technical issues, enhancing game experience and resolving complex problems.Maintained high customer satisfaction rates through efficient problem-solving and technical support.Managed billing and data entry tasks, ensuring accuracy and timely processing of information.

Education record

Education record