• Administrative role reporting to Business Director• Main coordinator for team of fourteen, including performance monitoring and welfare supportSingtel NCE Department • Provided extensive customer support via inbound calls and email correspondence • Worked with different business units to ensure compliance with IMDA set regulations

• Provided on-site photo editing and print distribution to clients• Organised and loaded equipment for more than 30 external shoots• Aided with lighting and camera work, guiding and positioning subjects

• Received feedback and navigated special requests from international guests• Attended to crisis or emergency situations and performed service recovery• Processed sales and issuance of tickets and membership applications• Provided onsite training and guidance to new hires

• Participated in overnight stock-taking and inventory loading for closure of store branch• Advised customer recommendations and cashiering duties• Maintained cleanliness of garment displays and fitting rooms