Gracelyn Lewis Email and Phone Number

Oversee day to day operations of branch location which included making bookings and create monthly branch schedule. -Ensured Travelport queues are monitored by all team members.-Reinforced announcements on marketing campaigns, promotions, collateral and new products/ partners.-Managed Petty Cash and submit monthly reports to Regional Manager-Order office and gift card supplies-Ensured bank deposits are secure and Moneris is closed and balanced daily.-Scan and email invoices to TDC Finances for suppliers who are not on direct billing.

Responsible for booking flights, hotels and car rental for leisure travel.• Answered inbound travel related customer service calls; travel inquiries, complaints and issues in a timely manner for the customer.• Informed customers of optional travel insurance and its benefits; 80% purchased.• Served as point of contact for customer enquiries related to ticket prices, no-show charges and credit card reconciliation. • Prepared detail itineraries upon booking to ensure accuracy of reservations and provide confirmation to customers.• Coached coworkers to share knowledge, which builds capacity and increases efficiency.• Awarded many complementary FAM trips, airline tickets and hotel stays by taking initiative to upgrade product knowledge in order to stay current and provide best quality info to customers.

• Supervised and monitored schedules and daily attendance.• Facilitated regularly scheduled team meetings.• Monitored ACD Queues.