Gracelyn Dove Email and Phone Number

I provide a wide range of laboratory services including receiving, labeling and accessioning of specimens following established laboratory procedures. I perform clerical duties according to established protocols and processes specimens as necessary for laboratory testing.

I am responsible for answering inbound customer service and order line calls, processing mail, processing emails and other duties as assigned in an efficient manner with high quality. Depending on the department within Customer Service, some of these job duties will be primary duties and the others secondary duties.

I provided daily staff support, and assisted with managing customer concerns. Organization and a can-do attitude were essential. Primary Job functions include supporting sales staff, assisting with closing the sale, ensuring an easy inventory flow from the warehouse to the show room floor and training new hires. Required to have a working Knowledge of Microsoft office suite.

I was required to formulate acquisition strategies for my team. Remaining up to date on product knowledge, maintaining my team’s product knowledge, meeting sales quotes in a timely manner. Ensuring compliance with company policies, evaluating my team’s performances based on metrics and developing strategies to help them and myself improve.