Assistant Manager, Branch Operations
Current- Managed a team of 15 staff members, resulting in a 20% increase in team productivity and a 10% decrease in staff turnover.
- Developed and implemented a cost-saving initiative that reduced branch expenses by 15% over a one-year period.
- Improved compliance with regulatory requirements by implementing new policies and procedures, resulting in a 100% pass rate on all audits.
- Developed and executed a process improvement initiative that reduced customer wait times by 30%… Show more Managed a team of 15 staff members, resulting in a 20% increase in team productivity and a 10% decrease in.
- Developed and executed a process improvement initiative that reduced customer wait times by 30% and increased customer satisfaction scores by 15%.
- Developed and relationships with key stakeholders, resulting in a 20% increase in customer referrals and a 15% increase in customer retention rates.
Aug 2022 - Present
