Grace Maloney Email and Phone Number

• Led website rebranding for Diggs Designs, enhancing visual appeal and user experience• Managed strategic social media marketing, increasing profile engagement and followers• Designed newsletters and wrote copy through Constant Contact, achieving double the industry standard open rate

• Provided tailored retail services to enhance client loyalty and satisfaction.• Executed design-conscious product merchandising to elevate store aesthetics.• Collaborated with team members to ensure seamless operations and customer experience.

Served as team lead for an 8-week project for our client, Explore Charleston in my Strategic Narrative class, promoting the Cannonborough-Elliotborough neighborhood to Charleston weekenders via Instagram (@ceblifestyle).- Guided a cross-functional team of content creators, a publicist, and an analyst to develop and execute a targeted social media campaign.- Fostered a collaborative and innovative environment, encouraging diverse ideas and refining strategies to enhance campaign creativity and effectiveness.- Developed a cohesive visual identity, including logo design, color palette, highlight covers, and mission statement, emphasizing a "homey yet high-end" aesthetic tailored to the target audience.- Crafted and edited compelling social media copy, ensuring engaging and consistent messaging across all campaign touchpoints.- Achieved measurable success, generating up to 30K total views and reaching over 11K accounts within two months.- Received positive client feedback for strategic insight and professionalism, gaining hands-on experience in impactful, real-world social media marketing.

• Strategically plotted reservations in Resy to optimize seating plan• Delegated tasks to captains, assistants, and fellow hosts for efficient operations• Resolved problems effectively to ensure a smooth dining experience

• Organized reservations and seat plans through Resy• Led and assigned tasks to servers and flex host• Provided effective problem resolution through exceptional customer service

• Managed walk-in seating via OpenTable, staying composed and communicating fluently in Spanish under pressure. • Delegated tasks to ensure seamless team operations and exceptional service in a Michelin-recognized restaurant.

• Utilized Resy to strategize seating plan and optimize guest flow carefully• Led effective teamwork among servers, server's assistants, fellow hosts, and kitchen staff for smooth operations• Provided intentional customer service for problem resolution and guest satisfaction

• Critiqued student work and provided feedback for improvement• Demonstrated various Adobe Photoshop/Illustrator tools to students• Created and presented class content on graphic design concepts and Adobe tools