Grace Matthews

Grace Matthews Email and Phone Number

Product Operations Manager @ Collective Health
New York, NY, US
Grace Matthews's Location
New York, New York, United States, United States
Grace Matthews's Contact Details

Grace Matthews work email

Grace Matthews personal email

n/a
About Grace Matthews

I love problem solving. In all of the roles that I've had an succeeded in, I've had the opportunity to ask questions, understand problems, gather requirements, and then build, test, and implement solutions that solve specific problems my stakeholders have. I am currently in the market for a role that will let me continue problem solving, building products and features that customers love, and provide me with opportunities for growth.Since joining Collective Health in 2017, I have seen the company triple in size, with all the joys and hardships that go along with that. Throughout my time I’ve helped build a thriving, empathetic customer support organization, a growing second headquarters in Utah, a knowledge management system worth writing home about, Jira and Zendesk instances that actually work for every team, and plans products that rival the best in the world. Given the flexible, flat structure of any good startup, I’ve had the amazing opportunity to follow my interests, discover new strengths, and learn from the best.In college, with my degrees in Public Health and Women’s and Gender Studies, I was always looking at the intersection of the two, writing papers like Advanced Maternal Age and Assisted Reproductive Technology and doing on-campus advocacy for access to birth control. I wrote a business plan for a mobile maternity clinic in rural India and wrote term papers on maternal morbidity and mortality in the United States. One summer I traveled to rural Maharashtra and lived with nuns and attended births, and the next traveled throughout Rajasthan conducting social impact interviews with women that had recently gained access to additional markets to sell their local goods. And in the past year, I have studied to become a postpartum doula, in the hopes of keeping at least one foot in the community-based work that has always filled my cup.In my free time I enjoy scrolling through Zillow, racing through all of the New York Times’ word games, running (and walking!), and seeing as much of the world as possible.

Grace Matthews's Current Company Details
Collective Health

Collective Health

View
Product Operations Manager
New York, NY, US
Employees:
713
Grace Matthews Work Experience Details
  • Collective Health
    Product Operations Manager
    Collective Health
    New York, Ny, Us
  • Oscar Health
    Product Operations Manager
    Oscar Health Jul 2023 - Present
    New York, New York, Us
    • Driving successful product launches and developing comprehensive coordination documentation for both clinical stakeholders and technical teams• Managing over 100 monthly product support requests and looking for user pain points to help shape the product roadmap, demonstrating a keen understanding of user needs• Designing and implementing operational systems to improve complex product processes including collection of user feedback, product launches, and support queue management
  • Career Break
    Travel
    Career Break Mar 2023 - Jun 2023
    Job hunting while traveling around Ireland, the Czech Republic, France, Hungary, Slovenia, Croatia, Montenegro, Albania, Spain, Portugal, and England
  • Collective Health
    Business System Analyst - Product Operations
    Collective Health Jun 2020 - Mar 2023
    San Francisco, California, Us
    • Coordinated efforts across design, engineering, and operations to lead a product from design to go-live that automatically displays relevant plan data, saving the company over 1,200 hours of intensive work a year• Writing detailed requirements for internal team products and processes• Re-engineering team's workflows to optimize data collection, efficiency, and reporting• Creating test cases and conducting user acceptance testing to ensure new processes and products work appropriately for all stakeholders• Project managed the implementation of a new company-wide telephony system• Extensive configuration experience in Jira, Confluence, Zendesk, Airtable, five9, etc.
  • Collective Health
    Senior Knowledge Management Analyst
    Collective Health Dec 2019 - Jun 2020
    San Francisco, California, Us
    • Managed a mission critical project by training my team on a complex logic-based rules engine, tracking and reporting on their progress, and working with leaders across the company to produce over 150 deliverables, 100% of which were either on time or early• Prioritize content and strategize for the long term health of the company's knowledge base• Create and execute monitoring and evaluation plans to measure the impact that system and process changes have on different stakeholders• Write content that guides teammates through highly complex insurance problems and processes in simple, concise language
  • Collective Health
    Knowledge Management Analyst Ii
    Collective Health Aug 2019 - Dec 2019
    San Francisco, California, Us
  • Collective Health
    Senior Member Advocate
    Collective Health Nov 2018 - Aug 2019
    San Francisco, California, Us
    • Member of Office Expansion Landing Team, temporarily located in Lehi, UT to develop workflows between offices and measure performance between offices• Maintained CRM by triaging ~5 custom field creation requests per week and assisting team members with advanced queries• Managed thousands of data points across 125 health plans in company's knowledge base• Continued to provide top-notch member support 10 hours per week
  • Collective Health
    Member Advocate
    Collective Health Sep 2017 - Nov 2018
    San Francisco, California, Us
    • Provided high quality customer service to over 47 employers and 200,000 members• Resolved over 3,000 member inquiries regarding intricate insurance concepts in clear written and spoken communications, maintaining a personal NPS of 75 and CSAT of 91 in 2018• Reported monthly on referrals to our partnering programs such as Lyra, One Medical Group, and various insurance network buy-ups
  • D&W Designs
    Healthcare Technology Consultant
    D&W Designs Feb 2022 - Jan 2023
    With expertise in Strategy, Operations, and Engineering, we use human-centered design thinking to create elegant, technology-based solutions. From pre-Seed to pre-IPO, we collaborate with startups of all stages of growth to create systems and products that work.• Writing thorough white papers and blog posts for marketing content• Product and operational consulting for clients
  • Santa Clara University
    Nobili Afterschool Student Assistant
    Santa Clara University Sep 2015 - Jun 2017
    Santa Clara, Ca, Us
    • Mentored ~50 students in a low-income neighborhood in San Jose in both group and one-on-one settings• Assisted on field-trip days for 5th graders in an engineering curriculum by providing group management and other teacher aid as needed• Facilitated 3rd and 4th graders in conceptualizing, designing, and completing a community mural through an art curriculum• Completed administrative tasks in the Ignatian Center office
  • Santa Clara University
    Global Social Benefit Fellow
    Santa Clara University Mar 2016 - Dec 2016
    Santa Clara, Ca, Us
    The mission of Miller Center for Social Entrepreneurship at Santa ClaraUniversity is to accelerate global, innovation-based entrepreneurship inservice to the poor and the planet.The Global Social Benefit Fellowship provides a comprehensive programof mentored, field-based study and action research for undergraduateswithin the Global Social Benefit Institute (GSBI®) worldwide network ofsocial entrepreneurs. The Fellowship combines a fully funded 6-8 weeksummer field experience in the developing world with two quarters ofacademically rigorous research.
  • Rangsutra Crafts India Ltd.
    Global Social Benefit Fellow
    Rangsutra Crafts India Ltd. Mar 2016 - Dec 2016
    New Delhi, Delhi, In
    Research Activities:Created a socioeconomic impact assessment tool for Rangsutra to use to measure their impact on artisan employees, focusing on the primary key impact indicator of income. Implemented assessment tool through 131 interviews with participating artisans, of whom 100% were women. Baseline data of conditions prior to Rangsutra’s intervention was collected in Barmer, where the social enterprise is just beginning to work, and socioeconomic impact data was collected in Bikaner, where Rangustra has already been working for several years.Key Findings:-Women want to work.-Women spend wiser.-Center-based work is preferred.Deliverables:-Socioeconomic Impact Assessment-Baseline Socioeconomic Impact Assessment-Social Return on Investment Model-Appendix with Socioeconomic Survey Tool
  • Ignatian Center For Jesuit Education
    Immersion Trip Coordinator
    Ignatian Center For Jesuit Education Sep 2015 - Dec 2016
    • Coordinated and led immersion trips to San Francisco and the Navajo Nation• Assisted in planning, implementing, and leading an immersion trip to San Jose for incoming freshmen• Exposed students to poverty in a local community, while creating a community amongst them• Collaborated with other trip coordinators to create safe spaces for students to have informative and transformative experiences
  • Ignatian Center For Jesuit Education
    Donovan Fellow
    Ignatian Center For Jesuit Education Aug 2015 - Sep 2015
    • Assisted mainly in the pharmacy, but also attended and observed multiple labor and deliveries, C-Sections, and other surgeries.• Worked with a diverse patient population in rural India, ranging in age from infants to elderly women.• Lived in a convent with 23 nuns, connecting over meals, shadowing during hospital work and finding inspiration in their passion for service.
  • Delta Gamma
    Vice President: Member Education
    Delta Gamma Jan 2016 - Nov 2016
    Columbus, Ohio, Us
    • Served as a member of our chapter's management team (CMT) and attended weekly meetings• Served as needed as a liaison to Honor Board in matters pertaining to new members• Worked in conjunction with directors of new members, scholarship, and rituals to delegate tasks, run meetings, maintain high scholarship standards, amongst other projects
  • Delta Gamma
    Honor Board Member-At-Large
    Delta Gamma Jan 2016 - Nov 2016
    Columbus, Ohio, Us
    • Honor board assesses chapter morale and attitude, considers members for recognition, and is responsible for the enforcement of all Delta Gamma policies and procedures• Worked as a member of Honor Board cooperatively with the rest of Honor Board to complete the tasks, among others, listed above
  • Ignatian Center For Jesuit Education - Thriving Neighbors Initiative
    Nobili After-School Program Mentor
    Ignatian Center For Jesuit Education - Thriving Neighbors Initiative Mar 2015 - Jun 2015
    • Assisted in facilitating this portion of the Thriving Neighbors Initiative which provides 4th and 5th graders with a supplementary after school enrichment program at Washington Elementary School.
  • Center For Student Leadership
    Orientation Leader
    Center For Student Leadership Mar 2014 - Sep 2014
    • Collaborated with 29 of my peers to showcase Ignatian ideals to incoming freshmen and their families, all while getting them excited for their college experience at Santa Clara.• Ran "Tech Training" sessions for groups of ~40 students at a time to educate them about the online resources available to them at Santa Clara

Grace Matthews Skills

Public Speaking Teamwork Microsoft Word Event Planning Teaching Social Networking Customer Service Time Management Social Media Microsoft Excel Microsoft Powerpoint Communication

Grace Matthews Education Details

  • Santa Clara University
    Santa Clara University
    Minors In Women'S And Gender Studies And Classical Studies
  • St. Ignatius College Preparatory
    St. Ignatius College Preparatory
    High School

Frequently Asked Questions about Grace Matthews

What company does Grace Matthews work for?

Grace Matthews works for Collective Health

What is Grace Matthews's role at the current company?

Grace Matthews's current role is Product Operations Manager.

What is Grace Matthews's email address?

Grace Matthews's email address is gm****@****scu.edu

What schools did Grace Matthews attend?

Grace Matthews attended Santa Clara University, St. Ignatius College Preparatory.

What skills is Grace Matthews known for?

Grace Matthews has skills like Public Speaking, Teamwork, Microsoft Word, Event Planning, Teaching, Social Networking, Customer Service, Time Management, Social Media, Microsoft Excel, Microsoft Powerpoint, Communication.

Who are Grace Matthews's colleagues?

Grace Matthews's colleagues are Alka Roy, Claire Martin, Tyler Young, Tiara Padron, Mba, Matt Pickett, Tabiya Ahmed, Jodie Mullikin.

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