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Grace Bowman Email & Phone Number

Content Strategy and Knowledge Management Specialist at Airbnb
Location: Portland, Oregon, United States 10 work roles 2 schools
2 phones found area 559 LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

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Direct phone (559) ***-****
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Current company
Airbnb
Role
Content Strategy and Knowledge Management Specialist
Location
Portland, Oregon, United States
Company size
14604 employees

Who is Grace Bowman? Overview

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Quick answer

Grace Bowman is listed as Content Strategy and Knowledge Management Specialist at Airbnb, a with 14604 employees, based in Portland, Oregon, United States. AeroLeads shows phone signal with area code 559 and a matched LinkedIn profile for Grace Bowman.

Grace Bowman previously worked as Knowledge Editor, Content and Knowledge Management at Airbnb and Customer Success Advocate, Cash App at Square. Grace Bowman holds Master’S Degree, Gender And Development, Merit from University Of Sussex.

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Email format at Airbnb

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Airbnb

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Profile bio

About Grace Bowman

I'm passionate about making information accessible to everyone. Over the past decade, I've focused on delivering clear, impactful communication to help support teams excel. I enjoy breaking down complex ideas into easy-to-understand content, whether it's for knowledge bases, help articles, or training materials. My goal is always to ensure that the right information reaches the right people in the most effective way possible.

Listed skills include Youth Development, Youth Mentoring, Writing, Digital Media, and 24 others.

Current workplace

Grace Bowman's current company

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Airbnb
Airbnb
Content Strategy and Knowledge Management Specialist
san francisco, california, united states
Website
airbnb.com
Employees
14604
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Company profile
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10 roles

Grace Bowman work experience

A career timeline built from the work history available for this profile.

Knowledge Editor, Content And Knowledge Management

Current
Airbnb

Portland, Oregon Metropolitan Area

Developed and implemented an editorial quality assurance program, setting clear goals and bringing stakeholders together. Used practical project management approaches to make it happen.Helped shape our company's voice by contributing to organizational style guides and writing standards.Maintain the Customer Support knowledge base, ensuring information is clear and up-to-date. Previously managed the Trust knowledge base.Embraced AI tools for content creation since December 2022. I'm not a tech expert, but I've learned to use various chatbots and language models effectively.

May 2021 - Present

Customer Success Advocate, Cash App

Square

Portland, Oregon, United States

Provided phone support, applying fintech, banking, and crypto knowledge to explain complex topics simply.Managed Salesforce documentation, collaborating with the content team to ensure clarity and accuracy.

Nov 2020 - May 2021

Knowledge Editor

Airbnb

Portland, Oregon Area

Managed Payments and Regulatory Response knowledge bases, partnering with Legal, Tax, Payments, and Policy teams.

Jan 2020 - Sep 2020

Regulatory Response Associate

Airbnb

Portland, Oregon

Drafted case summaries and resolution proposals for legal teamHandled sensitive non-discrimination policy calls with users

Mar 2019 - Jan 2020

Incubation Team Specialist

Airbnb

Portland, Oregon Area

Tested and assessed new customer support toolsResolved high-priority, executive-escalated support cases

Sep 2018 - Mar 2019

Customer Experience Team Lead

Mercari

Managed remote partner agents, bridging vendor and internal CS leadershipUsed Zendesk data to develop trainings, audit tickets, and report to CS Director

Jul 2017 - Jul 2018

Community Support Specialist

Discogs

Beaverton, Or

Spearheaded Help Center content overhaul

Nov 2015 - Nov 2016

Research Assistant

Institute Of Development Studies

Distilled complex research for global development professionalsContributed to key DFID (now FCDO) policy briefs

Sep 2014 - Aug 2015

Community And Youth Development Volunteer

Peace Corps

Azerbaijan

Led U.S. Embassy/IREX-funded project: established community computer lab to boost local digital literacy

Sep 2011 - Nov 2013

Youth Services Coordinator

Boys & Girls Aid

Portland, Oregon Metropolitan Area

Provided comprehensive care and support for children in the custody of the Department of Human Services (DHS) and Oregon Health Authority (OHA) in various group homes.

Jan 2009 - Jan 2011
Team & coworkers

Colleagues at Airbnb

Other employees you can reach at airbnb.com. View company contacts for 14604 employees →

OK Osama Khalil Osama Khalil Colleague at AirbnbSan Francisco Bay Area, United States View → PC Pine Creek Cabin Pine Creek Cabin Colleague at AirbnbYacolt, Washington, United States View → CD Charlotte De Caen Mische Charlotte De Caen Mische Colleague at AirbnbToronto, Ontario, Canada View → P. Princess . Princess . Colleague at AirbnbUnited States View → AS Alperen Soysal Alperen Soysal Colleague at AirbnbAntalya, Türkiye, Turkey View → AP Anna Pearson Anna Pearson Colleague at AirbnbRockaway Beach, Oregon, United States View → SM Siyad Muhammed Siyad Muhammed Colleague at AirbnbRiyadh Region, Saudi Arabia View → LC Luis Catalan Luis Catalan Colleague at AirbnbSantiago, Santiago Metropolitan Region, Chile View → IO Irine Osebe Irine Osebe Colleague at AirbnbNairobi County, Kenya View → RF Rosie Fellows Rosie Fellows Colleague at AirbnbAtlanta, Georgia, United States View →
2 education records

Grace Bowman education

FAQ

Frequently asked questions about Grace Bowman

Quick answers generated from the profile data available on this page.

What company does Grace Bowman work for?

Grace Bowman works for Airbnb.

What is Grace Bowman's role at Airbnb?

Grace Bowman is listed as Content Strategy and Knowledge Management Specialist at Airbnb.

What is Grace Bowman's phone number?

AeroLeads has found 2 phone signal(s) with area code 559 for Grace Bowman at Airbnb.

Where is Grace Bowman based?

Grace Bowman is based in Portland, Oregon, United States while working with Airbnb.

What companies has Grace Bowman worked for?

Grace Bowman has worked for Airbnb, Square, Mercari, Discogs, and Institute Of Development Studies.

Who are Grace Bowman's colleagues at Airbnb?

Grace Bowman's colleagues at Airbnb include Osama Khalil, Pine Creek Cabin, Charlotte De Caen Mische, Princess ., and Alperen Soysal.

How can I contact Grace Bowman?

You can use AeroLeads to view verified contact signals for Grace Bowman at Airbnb, including work email, phone, and LinkedIn data when available.

What schools did Grace Bowman attend?

Grace Bowman holds Master’S Degree, Gender And Development, Merit from University Of Sussex.

What skills is Grace Bowman known for?

Grace Bowman is listed with skills including Youth Development, Youth Mentoring, Writing, Digital Media, Interpersonal Communication Abilities, Adaptability, Non Violent Crisis Intervention, and International Development.

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