Grace Miranda Email & Phone Number

Santa Rosa, Ca, Us

United States

Santa Rosa, Ca

• Managed over 300 client accounts and ranked in top 5% in meeting sales goals.• Maintained top tier clients' accounts, handling complaints, placing orders and managing any aspect of the relationship to ensure client satisfaction.• Sold substance abuse screening products and laboratory services to existing clients in the government, criminal justice and treatment marketplace. • Reviewed and negotiated state and county contracts for device products and lab services with existing clients. • Trained account manager I and customer service representatives with focused subject expertise.

Santa Rosa

• Supervised team of ten to ensure timely deliverables while regularly working with cross-functional teams to reach sales department goals. • Gathered data for PwC, SOX as well as internal audits.• Provided training for new team members on processes and procedures with Salesforce, Great Plains and TOX2 databases.

Santa Rosa, Ca

• Met deadlines consistently for projects that included multiple department interaction.• Handled high-volume transaction processing with accuracy of pricing.• Maintained knowledge of all current brand product devices and lab services offered, advised clients of use.

Santa Rosa, California

• Created new accounts with agency information populated by Account Executives.• Ensured HIPAA compliance and PHI safeguards pursuant to industry standards.• Updated client pricing in Great Plains and TOX2 to match contract terms and conditons.

• Maintained accurate records in Reserve Interactive, Squirrel POS, and Auto Clerk software.• Led guided tours of property for private events & weddings.• Prepared business intelligence data for weekly sales meetings.

Santa Rosa, California, United States

• Provided administrative support to the CEO and the CO-CEO• Performed analysis of employment-related data and generated mandatory monthly reports• Ensured accurate and timely processing of all donations and that all acknowledgments were promptly made.• Maintained and updated human resources documents, including organizational charts, employee handbooks, directories and performance evaluation forms• Prepared and maintained employment records related events such as hiring, termination, leaves or promotions for over 160 employees bi-weekly• Responsible for the on boarding process of more than 90 employees over a 3-month period, processing new hire paperwork, conducted new employee orientations, entered new hires into Paychex payroll system, processed bi-weekly payroll, and enrolled employees into medical and benefits systems• Maintained and updated Donor Perfect database and interacted with high donors on a monthly basis• Provided logistical support for Organizational events.

• Resolved student and parent questions regarding complex applications for FAFSA and assisted with completion of paperwork• Advised individuals about the financial aid packages available to them for the academic year• Checked loan agreements to ensure that they were complete and compliant with policies• Submitted more than 100 parent PLUS loan applications to credit analysts for approval

• Met and exceeded daily, monthly and quarterly sales expectations• Examined checks for endorsements and verified information on checks• Handled large amounts of cash and sensitive personal information discreetly and professionally• Balanced currency, coin and checks in cash drawers at the end of each shift• Explained and promoted products or services including checking accounts, savings accounts and business accounts using computerized information. Communicated with customers to tailor recommendations.

• Enforced rules and regulations to ensure the smooth and orderly operation of dormitory programs for 50 residents• Mediated interpersonal disputes between residents• Ensured that residents and areas were safe and secure• Counseled students in the resolution of family, financial and educational issues• Developed and coordinated monthly educational programs for residents

• Suggested new mail code system, which reduced filing errors and increased timely delivery• Accurately maintained all client records• Effectively developed telephone communication skills and consistently met quotas• Develop customer rapport

Bachelor Of Arts (Ba), Business Administration

Activities and Societies: Marketing Club

Cpt 1 License, Phlebotomy Certificate, Phlebotomy Technician/Phlebotomist

Associate Of Arts (Aa), General Studies