Grace Wu Email & Phone Number

San Francisco, CA, US

Ottawa, ON, CA

San Francisco, US

Co-founder of an online virtual food & cultural sharing, cocktail, wine tasting, and team building platform that uses technology to create real human connection. Profitable from day one and organized more than 80 events with 2000+ participants.Build an interactive product that empowers global chefs to generate revenue during Covid

Cupertino, California, US

• Led ApplePay later product from network integration as an issuer processor. Built out interchange, authorization, clearing, chargeback management, and reconciliation platform
• Led tokenization across different business lines at Apple.

San Francisco, California, US

• Developed and drove partner strategy to enable digital payments and lending for drivers and riders in the EU.
• Partnered with product to launch Uber Money. Identified and executed on partners to meet licensing requirements.
• Drove disbursement and gift card strategy. Secured partnerships including advanced authentication and fraud prevention technology providers—driving $6M+ of processing cost and fraud loss savings.

Hangzhou, Zhejiang, CN

• Led risk strategy for Alipay and SE Asia partners to expand key global merchants. Managed and grew global team.
• Drove risk management and payment capabilities to bring local market expertise and best practices to enable partner merchants to grow businesses in China and SE Asia—driving 100% YOY growth of payment volume across.
• Launched Ant Wallet and partners’ wallets in Southeast Asia. Launched money transfer using blockchain technology.
• Led product innovation in risk and authentication and collaboration with startups in US.

Foster City, California, US

• Patent holder for Alternative payments. Managed a team of product managers, UI/UX. Led product roadmap for Merchant Solutions’ Analytics, digital payments, new generation Business Application including partner/merchant.
• Lead product roadmap for Visa’s digital good solution with major gaming companies. Manage a team of seven product managers. Product portfolio encompasses Payment platforms, subscriptions, wallet, rewards & loyalty, and.
• Led cross-functional team to deliver the risk management tool for Visa Wallet and product suites to increase customer adoption while reducing risk. Work with internal and external stakeholders to prioritize product.
• Product owner to design and implement Visa Wallet’s authentication solution to address merchant liability issues while address issuer risk.

San Francisco, CA, US

• Identified and enhanced user experience for Xoom’s online money transfer experience. Improve payment flows and increase transaction success rate by 10%.
• Managed Xoom’s Asia Pacific partners and launched of Xoom’s service in those countries.
• Managed ACH, credit and debit card payment flows, and error handlings. Introduced business logic with understanding of ACH processing to facilitate faster payments, which increased customer retention rate by 8%. Led.
• Introduced new product features to streamline workflow of risk analysts, and improve efficiency and quality control.
• Managed transaction reconciliation effort to reduce manual processes and improve efficiency of accounting team. Successfully negotiated and oversaw contract with outside services vendor.

San Francisco, California, US

• Responsible for the integration of Wells Fargo/Wachovia Asia branches on existing Treasury Management, Foreign Exchange, and Global Financial Institutes and Trade (GFIT) payment product offerings. Worked with.
• Worked with commercial customers and partnered with branch managers and Operations to define future offerings such as USD checks in Hong Kong, and ACH capabilities in Japan based on branch capability, local.
• Led analyses to support 24/7 cross border payments. Defined operational model to support Single European Payment Area (SEPA), EU wires, and payments in Asia. Resolved time zone management issues for Europe and Asia.

San Jose, CA, US

• Analyzed the impact of negative experiences on PayPal customers' activity level. Identified incremental profit opportunity of $3 million per quarter.
• Developed success metrics to evaluate the impact of seller protection programs on customer satisfaction and activity level. Presented findings to senior management.
• Managed a cross-functional team including senior analysts, product managers, and engineers to deliver and implement a new credit card fraud loss model within three months from inception to implementation.
• Designed, developed and implemented credit card and bank account fraud models. Reduced fraud loss by $1.3 million per year.

London, GB

Created portfolio management strategies for Asia Pacific countries. Increased profit by $80 million per year.

Provided training and consulting services to help customers in the financial and telecommunications industries in the Asia Pacific region and South America implement credit risk management tools.

Master'S Degree, Economics

Mba, Strategy And Finance

Master Of Applied, Economics