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I am a visionary product leader with 20+ years track record in building, scaling global teams, and launching fintech products. My mission is to disrupt the payments industry and bring in team that are passionate about that along with me. I hold a patent in alternative payments and reconciliation. Actively advising/investing in payments and identity start-ups (seed or Series-A). Career highlights include:Leadership: Build global team of 15+ product managers and analysts in Asia, LATAM, and US. Product Management: Launch product that generates more than $500M TPM that serves global customers. Payments: Deep experiences in both card issuing, acquiring, and alternative payments. Launched both merchant and consumer products across payments ecosystems. Risk Management: Build Identity Platform, Risk product, chargeback management, and credit strategy. Saved more than $20M in fraud loss.
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FounderAi ConsultingSan Francisco, Ca, Us
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Payments & Risk ProductShopify Dec 2023 - PresentOttawa, On, Ca -
Advisor And FounderWorld Kitchen Club Apr 2020 - PresentSan Francisco, UsCo-founder of an online virtual food & cultural sharing, cocktail, wine tasting, and team building platform that uses technology to create real human connection. Profitable from day one and organized more than 80 events with 2000+ participants.Build an interactive product that empowers global chefs to generate revenue during Covid -
Payments ProductApple 2020 - 2022Cupertino, California, Us• Led ApplePay later product from network integration as an issuer processor. Built out interchange, authorization, clearing, chargeback management, and reconciliation platform• Led tokenization across different business lines at Apple. -
Head Of Risk PartnershipUber 2019 - 2020San Francisco, California, Us• Developed and drove partner strategy to enable digital payments and lending for drivers and riders in the EU.• Partnered with product to launch Uber Money. Identified and executed on partners to meet licensing requirements.• Drove disbursement and gift card strategy. Secured partnerships including advanced authentication and fraud prevention technology providers—driving $6M+ of processing cost and fraud loss savings. -
Head Of Risk - AmericasAlipay 2018 - 2019Hangzhou, Zhejiang, CnLed risk strategy for Alipay and SE Asia partners to expand key global merchants. Managed and grew global team. • Drove risk management and payment capabilities to bring local market expertise and best practices to enable partner merchants to grow businesses in China and SE Asia—driving 100% YOY growth of payment volume across partner merchants.• Launched Ant Wallet and partners’ wallets in Southeast Asia. Launched money transfer using blockchain technology.• Led product innovation in risk and authentication and collaboration with startups in US. -
Senior Director Product ManagementVisa 2012 - May 2018Foster City, California, Us• Patent holder for Alternative payments. Managed a team of product managers, UI/UX. Led product roadmap for Merchant Solutions’ Analytics, digital payments, new generation Business Application including partner/merchant management, Alternative Payment Platforms, mPOS, Partners' business tools, and APIs. Work with merchants, sales, architect, and engineer team to define solution with impact on user experience, reporting, reconciliation, and risk management. Define product KPIs and strong in execution.• Lead product roadmap for Visa’s digital good solution with major gaming companies. Manage a team of seven product managers. Product portfolio encompasses Payment platforms, subscriptions, wallet, rewards & loyalty, and micro-transaction platforms. Solid knowledge of credit card, PayPal, and alternative payment flows, APIs.• Led cross-functional team to deliver the risk management tool for Visa Wallet and product suites to increase customer adoption while reducing risk. Work with internal and external stakeholders to prioritize product roadmap.• Product owner to design and implement Visa Wallet’s authentication solution to address merchant liability issues while address issuer risk. -
Senior Product Manager - Payments And RiskXoom Corporation Mar 2010 - Jul 2011San Francisco, Ca, Us• Identified and enhanced user experience for Xoom’s online money transfer experience. Improve payment flows and increase transaction success rate by 10%.• Managed Xoom’s Asia Pacific partners and launched of Xoom’s service in those countries.• Managed ACH, credit and debit card payment flows, and error handlings. Introduced business logic with understanding of ACH processing to facilitate faster payments, which increased customer retention rate by 8%. Led integration of Wells Fargo payment processing. • Introduced new product features to streamline workflow of risk analysts, and improve efficiency and quality control. • Managed transaction reconciliation effort to reduce manual processes and improve efficiency of accounting team. Successfully negotiated and oversaw contract with outside services vendor. -
Avp Foreign Exchange And International Treasury ManagementWells Fargo 2007 - Feb 2010San Francisco, California, Us• Responsible for the integration of Wells Fargo/Wachovia Asia branches on existing Treasury Management, Foreign Exchange, and Global Financial Institutes and Trade (GFIT) payment product offerings. Worked with Technology, and the branch managers in Asia to implement the new DDA platform that supported Cash Management and Trade transactions.• Worked with commercial customers and partnered with branch managers and Operations to define future offerings such as USD checks in Hong Kong, and ACH capabilities in Japan based on branch capability, local regulations, and customer needs. • Led analyses to support 24/7 cross border payments. Defined operational model to support Single European Payment Area (SEPA), EU wires, and payments in Asia. Resolved time zone management issues for Europe and Asia branches. -
Product Marketing ManagerPaypal Mar 2005 - Aug 2007San Jose, Ca, Us• Analyzed the impact of negative experiences on PayPal customers' activity level. Identified incremental profit opportunity of $3 million per quarter.• Developed success metrics to evaluate the impact of seller protection programs on customer satisfaction and activity level. Presented findings to senior management. • Managed a cross-functional team including senior analysts, product managers, and engineers to deliver and implement a new credit card fraud loss model within three months from inception to implementation.• Designed, developed and implemented credit card and bank account fraud models. Reduced fraud loss by $1.3 million per year. -
Vice President Of Consumer Credit RiskHsbc Jan 2001 - Jan 2003London, GbCreated portfolio management strategies for Asia Pacific countries. Increased profit by $80 million per year. -
Project ManagerFair Isaac Jan 1998 - Jan 2000Provided training and consulting services to help customers in the financial and telecommunications industries in the Asia Pacific region and South America implement credit risk management tools.
Grace Wu Skills
Grace Wu Education Details
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University Of MichiganEconomics -
University Of Michigan - Stephen M. Ross School Of BusinessStrategy And Finance
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University Of Wisconsin-MadisonEconomics
Frequently Asked Questions about Grace Wu
What company does Grace Wu work for?
Grace Wu works for Ai Consulting
What is Grace Wu's role at the current company?
Grace Wu's current role is Founder.
What is Grace Wu's email address?
Grace Wu's email address is gr****@****sbc.com
What is Grace Wu's direct phone number?
Grace Wu's direct phone number is +141577*****
What schools did Grace Wu attend?
Grace Wu attended University Of Michigan, University Of Michigan - Stephen M. Ross School Of Business, University Of Wisconsin-Madison.
What skills is Grace Wu known for?
Grace Wu has skills like Product Management, Payments, Risk Management, Strategy, Analytics, Cross Functional Team Leadership, Business Strategy, Management, Leadership, Portfolio Management, Data Analysis, Start Ups.
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