Grace Nigh Email & Phone Number

California, United States

*Grew account revenue by 75% annually while maintaining a 99% renewal rate.*Managed a portfolio of up to 50 key accounts, delivering value through proactive engagement and regular communication with senior stakeholders.*Led bi-weekly implementation service meetings to address product adoption, customer training, and optimization efforts.*Collaborated with cross-functional teams including sales, professional development, IT, product marketing, and data analytics to drive customer success*Presented quarterly data reviews to key accounts, ensuring they understood the value and best practices for utilizing the product.*Supported mid-large California school district implementations.

*Achieved a 96% renewal rate while managing up to 100 accounts.*Worked closely with cross-functional teams to ensure seamless customer experiences, from on-boarding to optimization.*Mentored new hires, supporting their professional development and helping them achieve customer success goals.*Supported small California and New York school districts.

Remote

*Managed K-12 roster of 200+ students' curriculum/assessment needs.*Managed over $200K annual curriculum budget.*Managed and trained new hires.*Led monthly staff meetings.*Maintained consistent communication and records with vendors.

Remote

Managed accounts payable and receivable for $1,000,000+ business.Utilized Quickbooks for accurate accounting maintenance.Managed payroll and 401K contributions for 50 employees.Handled federal and state tax payments.Communicated and negotiated with vendors on discounts and terms.