I am Grace Odunayo Samuel, a dedicated and results-driven Customer Experience Officer at Polaris Bank, I specialize in delivering exceptional service while driving operational improvements. With a strong background in sales, customer service, and administrative roles, I have consistently exceeded performance targets, including achieving a 90% customer satisfaction rating and improving first-call resolution by 10%. I am skilled in utilizing a wide range of digital tools such as Microsoft Office, Google Workspace, Jira, and Asana to streamline processes, manage high-volume inquiries, and enhance customer experience.I thrive in fast-paced environments and am committed to resolving customer issues efficiently, which has significantly reduced repeat inquiries and improved data accuracy. My ability to collaborate across teams has also increased sales and optimized customer interactions. I pride myself on being proactive, resourceful, and adaptable, always seeking opportunities to improve both the customer experience and internal processes.My passion for problem-solving, combined with my strong communication and organizational skills, allows me to maintain high standards of service and work effectively under pressure. I hold certifications in Data Analysis and Virtual Assistance, and I am always looking for ways to leverage technology and data-driven insights to further enhance my professional capabilities.Let's connect if you'd like to discuss how I can contribute to enhancing customer experiences and driving business success
Access Bank Plc
View- Website:
- accessbankplc.com
- Employees:
- 22815
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Executive TraineeAccess Bank Plc -
Contact Center AgentPolaris Bank Ltd. Feb 2024 - PresentLagos, Lagos State, Nigeria -
Online Sale/ Customers Service RepresentativeMicroview Nigeria Limited Mar 2023 - Jan 2024Surulere, Lagos State, Nigeria
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SecretaryJigawa State Polytechnic Feb 2022 - Feb 2023NigeriaScanned and digitized over 500 documents into electronic format for storage in databases, increasing accessibility and reducing physical storage space by 50%.Attended 5 educational workshops and read 3 secretarial publications to enhance technical knowledge, improving efficiency in document management by 20%.Maintained and organized department schedules for 10 personnel, ensuring efficient coordination of meetings and travel arrangements.
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Sales RepresentativeXpiro Business Venture May 2019 - Feb 2022Nigeria
Grace Samuel Education Details
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Ibrahim Badamasi Babangida University Lapai, Niger State.Second Class Upper (2:1)
Frequently Asked Questions about Grace Samuel
What company does Grace Samuel work for?
Grace Samuel works for Access Bank Plc
What is Grace Samuel's role at the current company?
Grace Samuel's current role is Executive Trainee.
What schools did Grace Samuel attend?
Grace Samuel attended Ibrahim Badamasi Babangida University Lapai, Niger State..
Who are Grace Samuel's colleagues?
Grace Samuel's colleagues are Jean Louis Rebiere, Kingsley Ojengwa, Uche Eme (Fcib), Moses Okolie, Sarah Peters, Halimat Ahmed, Farai Muliswa.
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Grace Samuel
Lagos State, Nigeria
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