Grace P. Email & Phone Number

Manchester, England, United Kingdom

My experience includes managing client data migration and implementing tools for operational efficiency, all while ensuring stakeholder alignment up to the C-suite level. Key Projects & Contributions: Law Firm – Cloud File Share Migration: Orchestrated the migration of 240+ legacy file shares to a cloud-based solution. As the focal liaison, I ensured comprehensive documentation, data protection assessments, and provided management reporting for executive visibility. I played a key role in establishing a seamless client communication framework with clear, strategic updates. Cyber Attack Response: Led a cyber incident response desk during a critical attack, overseeing device rebuilds, report generation, and dashboard development. Designed a task management tool that visualised progress, providing clients with actionable insights. Large Bank – Cloud Migration of 400+ Microservices: Directed the end-to-end migration of essential microservices, collaborating closely with business stakeholders to align on project milestones and timelines. ServiceNow Workplace Service Delivery App: Implemented a Workplace Service Delivery app in ServiceNow to support hybrid work. Leveraging AI for automation, this solution enhanced user experience while driving data-backed decisions for cultural adaptation. Community Engagement: Founder of a monthly coffee meet-up with 150+ members. Volunteering: Volunteer with KPMG’s Women in STEM initiative and the Economist's educational programs, focusing on career inspiration for young students in underrepresented groups. Fundraising: Completed a 20km walk in support of Marie Curie.

Manchester, England, United Kingdom

Reading, England, United Kingdom

• Handled various accounting transactions internationally • Wrote and distributed customer correspondence • Advising on financial projects and services • Finding solutions to financial concerns through understanding financial risk• Received training in debit and credit management; banking regulations and compliance

Canterbury, United Kingdom

• Worked alongside my studies advising on contracts, insurance, accessories and broadband• Exceeded weekly targets and KPIs. • Broadband expert for the store: managing targets and promotions. • Resolved customer complaints and set-up and configuration issues• Daily cash reconciliation- Broadband expert for the store: managing targets and promotions- Resolved customer complaints and set-up and configuration issues- Accepted deliveries and cashed up the store

Canterbury, United Kingdom

- Skilled sales role- Developed in depth knowledge of each of the products and gavedemonstrations- Processed applications for credit and other payment options available- Taught one-on-one lessons on products and programmes- Processed technical appointments and enquiries

Basingstoke, United Kingdom

- Partner in the home technology department- Attended multiple training weekends ran by technology companies (inc.Microsoft,Intel,Apple,HP etc.)- Assisted customers in applying for the different credit options- Ordered items online and over the phone for customers- Resolved small technical issues

Basingstoke, United Kingdom

- Full time front of house team member(40-55hoursaweek)- Opening and closing restaurant and bar- Training new members on the bar- Sampling dishes to the public and explaining each dish

Reading, United Kingdom

- Designed publicity and decorations for events- Communicated over radios to ensure the safety of children in the park- Ran a stand alone cafe in the grounds, organising staff, auditing and cashingup

Reading, United Kingdom

- Kitchen assistant- Opened the kitchen and took in deliveries- Made breakfasts and delivered to residents - Deep cleaned the kitchen after every shift

Master'S Degree, Consumer Behaviour

Masters in Consumer Behaviour Received a scholarship from The Graduate Institute of International Development, Agriculture and Economics.

Bachelor Of Arts - Ba, Sociology, 2:1

Activities and Societies: Homeless Outreach- Volunteer work Peer mentoring

A Levels In English Literature, Sociology, Business And Extended Project, A* - C

Activities and Societies: Basketball Debate Team

11 Gcses A*-B Including English And Mathamatics

Bachelor Of Arts - Ba, Sociology