Grace Perez Email & Phone Number

Philippines

Admin SupportSocial Media Management Data Entry Graphic Design Basic Video and Audio Editing Email, File and Calendar ManagementResearch and Transcription TaskLead Generation and Email Marketing

Philippines

Managed Shopee online storeProduct Management Sales and MarketingInventory ControlCustomer serviceOrder FulfillmentMaintained customer satisfaction through effective after-sales service.

Philippines

Manage and motivate a team of call center agents.Ensure team meets performance goals.Train and develop agents.Handle customer complaints and issues.Monitor call quality and agent performance.Create and maintain a positive work environment.Report on team performance and metrics.

Philippines

Provide exceptional customer service by assisting with benefits enrollment, accurately and promptly providing information, and guiding customers in selecting appropriate plans.Effectively resolve customer inquiries related to benefits and plan changes or updates.Verify customer eligibility, complete necessary documentation, and maintain strict confidentiality while clearly explaining benefits policies and procedures.Deliver personalized customer service, demonstrating professionalism and collaboration to address complex issues and ensure customer satisfaction.

Tarlac, Central Luzon, Philippines

Conduct retail activities of business operating exclusively online.Perform duties such as preparing business strategies and implementing marketing activities.Buying merchandise and managing inventory. Fulfilling and shipping online orders.Balancing financial records.

Taguig, National Capital Region, Philippines

Manages claims for Filipino seafarers arising from injuries, sickness, death, or vessel incidents.Coordinates with local agents, Protection and Indemnity Club (P&I Club), and medical providers.Evaluates claims, negotiates settlements, and processes related documentation.Provides recommendations on contractual benefits and liaises with clients.

National Capital Region, Philippines

Processes cash and check deposits and withdrawals.Verifies customer identification and account information.Balances cash drawers and reconciles transactions.Provides exceptional customer service by addressing inquiries and resolving issues.Adheres to bank policies and procedures, including security and compliance regulations.Operates cash handling equipment and computer systems.Identifies and reports suspicious activity.Cross-sells bank products and services.