- Support Client/Internal/Supplier audits for Commercial, Pharmacovigilance, Risk Evaluation and Mitigation Strategy (REMS) and Clinical research programs- Perform contract and document review prior to and during audits- Coordinate/co-host client audits and manage all document requests and document provision during audits- Write and review audit reports in collaboration with lead auditor- Facilitate Root Cause Analysis (RCA) and completion of CAPA documentation - Perform Effectiveness evaluations - Perform Supplier Risk Assessments- Assist with the development and maintenance of Standard Operating Procedures (SOPs)- Provide support and management of the Quality Management System (QMS)

- Updated Standard Operating Procedures (SOPs) and Work Practices (WPs) for intake and clinical processes - Supported Continuous Quality Improvement (CQI) initiatives- Worked to build centralized knowledge base for the team to increase workflow efficiency and improve training processes- Collaborated with Program Manager to manage and triage study inquiries for the Geno4ME research program to meet program goals and increase the role of genomics in disease prevention. - Supported measures aimed at patient and client satisfaction and service utilization

- Provide administrative and clinical support to assist Registered Nurses to manage over 100 patients in long-term care- Utilize Electronic Medical Record (EMR) system to manage and track patient status and symptoms